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Case Studies

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Croydon Health Services NHS Trust

Case Study

The situation

Croydon Health Services serves nearly 400,000 people in South London. Training staff, ensuring clinicians stay current, building capability across the organisation, is central to delivering quality care. The training facilities at Shirley House, where much of this work happened,…

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The Deep

Case Study

The situation

The Deep, located in Hull, is a renowned aquarium and science centre with a conservation mission. Around 460,000 guests visit annually. About 15,000 of those are school children coming as part of formal educational programmes. The mission is specific: build a deeper understanding…

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HM Land Registry and SCC

Case Study

The situation

HM Land Registry operates one of the UK’s critical government services, managing the registration of land and property ownership across England and Wales. The organisation operates at significant scale, supporting 700 internal IT users alongside 7,500 caseworkers whose systems…

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Kent County Council

Case Study

The situation

Kent County Council delivers services across multiple departments, each with distinctive operating models. Customer-facing staff handle calls as part of a broader mix of responsibilities, managing cases, processing applications, responding to enquiries. The challenge is providing…

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Queen Mary University of London

Case Study

The situation

Universities operate on academic calendars, not business calendars. Most of the year, communication demands are relatively steady. Then Confirmation and Clearing arrive. These are intense periods when school leavers accept or change their university offers, and institutions…

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OCS and SCC

Case Study

The situation

OCS is a global facilities management company. Over 130,000 colleagues work across 8,000 customer sites in the UK, Europe, Asia Pacific and the Middle East. That scale brings a particular IT challenge: how do you support a workforce that’s distributed, mobile, and whose primary…

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Marubeni-Komatsu

Case Study

The situation

Marubeni-Komatsu is the sole distributor of Komatsu construction equipment in the UK, a role the company has held since 1972. Based in Redditch, the organisation recently undertook a broader office refurbishment. The leadership team recognised that the existing meeting room…

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Vico Homes

Case Study

The situation

Vico Homes, formerly Wakefield District Housing, manages more than 32,000 homes across the north of England. The organisation serves some of the most vulnerable people in communities: families in housing need, older people, people with disabilities. The work of managing that…

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Senior Aerospace Weston

Case Study

The situation

Senior Aerospace Weston, a division of Senior plc, manufactures airfoils and air structures for single-aisle aircraft. The facility in Lancashire employs engineers, technicians and support staff. They design components, test them, troubleshoot issues, and iterate designs until…

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How TIP Group Took Control of the Cloud with SCC

Case Study

The challenge

On the surface, TIP’s cloud setup was in good shape. They’d done the hard part – migrating to Microsoft Azure. But behind the scenes, it was clear the cloud environment wasn’t delivering as much value as it could. The migration had been a lift-and-shift exercise — enough to…

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London Fire Brigade

Case Study

The situation

London Fire Brigade is the busiest fire and rescue service in the UK, responding to over 250,000 calls annually whilst serving a population of 9 million Londoners. The operations centre is the nerve centre where incoming emergency calls are received and incidents are managed….

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City of Glasgow College and SCC

Case Study

The situation

City of Glasgow College serves Scotland’s largest technological and professional skills sector. Two campuses host 32,500 students from 135 countries. The college’s IT desk system had evolved piecemeal. It was a manual operation supported by post-it notes, staff tracking requests…

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Durham University

Case Study

The situation

Durham is a top-ranked institution with nearly 21,000 students and 4,000 staff across multiple campuses. The university recently undertook an ambitious expansion, developing a new Business School building designed to reflect the institution’s standing as the world’s sixth-best…

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University Hospitals Coventry and Warwickshire NHS Trust

Case Study

The situation

UHCW NHS Trust operates two hospitals serving over a million people across Coventry and Rugby, managing more than 800,000 episodes of care annually. With 10,000 employees spread across these sites, the organisation faced a mounting challenge: routine HR queries from staff created…

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Mishcon de Reya LLP

Case Study

The situation

Mishcon de Reya, a major law firm, recognised that visibility into their critical infrastructure was inadequate. Threats could move through their networks without detection. Incident notifications, when they arrived, often came too late or lacked the detail needed to act quickly….

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Secure Trust Bank

Case Study

The situation

Secure Trust Bank was founded in 1952 and operates as the UK’s specialist lender to consumers and small businesses. The bank articulated a clear vision: to become the most trusted specialist lender in the country. Achieving that required more than better marketing. It required…

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