Case Studies

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City of Glasgow College and SCC

Case Study

https://vimeo.com/1047532244?fl=pl&fe=cm The situation

City of Glasgow College serves Scotland’s largest technological and professional skills sector. Two campuses host 32,500 students from 135 countries. The college’s IT desk system had evolved piecemeal. It was a…

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Durham University

Case Study

https://vimeo.com/1036674721?fl=pl&fe=cm The situation

Durham is a top-ranked institution with nearly 21,000 students and 4,000 staff across multiple campuses. The university recently undertook an ambitious expansion, developing a new Business School building designed…

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University Hospitals Coventry and Warwickshire NHS Trust

Case Study

The situation

UHCW NHS Trust operates two hospitals serving over a million people across Coventry and Rugby, managing more than 800,000 episodes of care annually. With 10,000 employees spread across these sites, the organisation faced a mounting challenge: routine HR queries from…

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Mishcon de Reya LLP

Case Study

The situation

Mishcon de Reya, a major law firm, recognised that visibility into their critical infrastructure was inadequate. Threats could move through their networks without detection. Incident notifications, when they arrived, often came too late or lacked the detail…

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Secure Trust Bank

Case Study

https://player.vimeo.com/video/945792517?h=bb171801e3 The situation

Secure Trust Bank was founded in 1952 and operates as the UK’s specialist lender to consumers and small businesses. The bank articulated a clear vision: to become the most trusted specialist lender in the…

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Adecco

Case Study

Testimonials

Adecco https://player.vimeo.com/video/925860134?h=7a1b2a6557&badge=0&autopause=0&player_id=0&app_id=58479

It is important that we work in a real partnership and not just as suppliers. And I can say that SCC has been acting as a…

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Browne Jacobson

Case Study

https://player.vimeo.com/video/936218405?h=4b033c3e2a The situation

Browne Jacobson, a full-service law firm, faced a question that was becoming urgent across the profession: how should lawyers engage with generative AI? The technology was moving fast, but most lawyers…

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Wilson James

Case Study

https://player.vimeo.com/video/922429120?dnt=1&app_id=122963 Overview

Our collaboration with Wilson James began with a funded pathfinder aimed at unlocking the full value of their Microsoft investment. Together, we crafted a Microsoft-first strategy to consolidate…

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NHS Fife

Case Study

https://vimeo.com/917045234?fl=pl&fe=cm The situation

A GP practice isn’t a monolithic building with a front door and a back door. It’s a coordination point. Doctors and nurses move between treatment rooms, between practices across the health board area, between…

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SCC and RingCentral

Case Study

https://player.vimeo.com/video/844282237?h=89dcc5f4e3 The situation

SCC’s own service desk was reaching the limits of its toolset. The company was growing globally. Service desk agents were distributed across multiple offices and, increasingly, working from home. The…

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Borough of Broxbourne Council

Case Study

https://vimeo.com/838589539/f65d2095a5 The situation

Broxbourne Council recognised that its IT infrastructure and support services were limiting what the organisation could achieve for constituents. Systems were ageing. Support was reactive rather than enabling. Staff…

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Wirral Council

Case Study

The situation

Wirral Council, like many forward-thinking local authorities, recognised that the Internet of Things offered opportunities to improve service delivery and resident outcomes. But IoT is an emerging technology space. The risks are real. Privacy concerns about data…

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NHS Blood and Transplant

Case Study

https://vimeo.com/171599611?fl=pl&fe=cm The situation

Blood and organ donation is infrastructure, not service. A single point of failure in IT systems doesn’t mean a bad experience. It means lives not saved. NHS Blood and Transplant operates at that threshold. Every…

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Parkdean Resorts

Case Study

https://vimeo.com/303254921?fl=pl&fe=cm The situation

Parkdean Resorts operates the UK’s largest portfolio of holiday parks. Thousands of guests arrive each season expecting consistent service: catering systems that work, booking confirmations that come through,…

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Nottinghamshire County Council

Case Study

https://vimeo.com/686357181?fl=pl&fe=cm The situation

Nottinghamshire County Council, as an upper-tier local authority, operates across multiple service lines and multiple physical locations. The council provides services that touch nearly every resident. That means…

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Central London Community Healthcare NHS Trust

Case Study

The situation

Central London Community Healthcare serves over two million people across eleven London boroughs and Hertfordshire through more than 5,000 employees. Community health, district nurses, therapy services, health visitors, is delivered where patients live, not in…

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