Network Managed Services
Networks grow organically, adding new sites and technologies as business demands change. Managing that complexity becomes exponentially harder as infrastructure expands. Outsourcing network operations to a dedicated team lets you keep networks current and resilient without building an operations centre in-house.
Why it matters
Most organisations don’t set out to build complex networks. They grow one decision at a time. A new office opens, you add a WAN link. A security concern emerges, you add a firewall. Cloud migration happens, you add SD-WAN. A decade of incremental choices leaves you with infrastructure that works but is increasingly difficult to manage. The operational burden becomes real. Someone has to monitor each device. Someone has to apply security patches before vulnerabilities become exploits. Someone has to troubleshoot incidents. Someone has to manage changes without breaking production. If that someone is an under-resourced internal team, the network gradually becomes less current, less resilient and more risky. Network Managed Services outsource that operational complexity to a dedicated team. Instead of your team managing the network, they focus on aligning network to business strategy. A specialist team handles daily operations: monitoring, incident resolution, updates, optimisation. The network stays current. Reliability improves. Cost becomes predictable.
How it works
Step 1
Environment inventory and assessment
We start by mapping exactly what you have. Every device, every connection, every piece of infrastructure. We understand what each device does and how critical it is. We identify configuration issues, security gaps and devices approaching end-of-life. By the end of this step, you have a clear picture of your network estate and what it would take to manage it properly.
Step 2
Service level definition
Based on your environment and business requirements, we define the service levels you need. What’s your acceptable downtime? How fast do you need critical incidents resolved? What’s your change window? Are all devices critical, or are some less time-sensitive? We build an SLA that reflects your actual requirements, not a generic template.
Step 3
Tool integration and automation
We integrate with your existing tools where possible – your monitoring platform, your ITSM ticketing system, your identity and asset management. We don’t force you to replace tools that work. Instead, we make them work together. Alerts flow into your existing ticketing system. Your existing dashboards continue to work.
Step 4
Operational handover and knowledge transfer
We take over monitoring and incident response. Your internal team maintains strategic oversight and decision authority, but day-to-day operations move to us. We document everything your team needs to know: contact procedures, escalation paths, how to request changes. We build relationships with your team so collaboration is smooth.
Step 5
Continuous optimisation and modernisation
Managing a network isn’t static. As your organisation changes, the network has to change with it. We manage that evolution. New sites are added. Old infrastructure is retired. New applications drive network design changes. We handle the operational side of that modernisation so your team can focus on strategic decisions.
Partners
We work with leading networking vendors and manage infrastructure across multiple platforms and vendors simultaneously.
Deep expertise in Cisco routers, switches, firewalls and network management platforms. We monitor and manage Cisco environments at scale and have direct access to Cisco technical support for complex issues.
We manage Fortinet FortiGate firewalls and security platforms. Our expertise spans configuration, security policy management, threat prevention and integration with your existing tools.
We manage HPE switching, fabric and networking infrastructure. Our team understands HPE platform architecture and can optimise performance and reliability across your HPE deployments.
We manage Arista switching infrastructure, including high-performance and data centre networks. We optimise configuration and monitor Arista devices for performance and availability.
Awards and accreditations
Our accreditations and vendor partnerships confirm technical expertise and proven capability in managing multi-vendor network environments at scale.
This accreditation confirms we’ve met Cisco’s training and delivery standards for network management. We can manage Cisco environments without vendor bottlenecks.
Recognition of our professional services delivery capability for Cisco-based deployments, including operations management and ongoing optimisation.
Our partnership with HPE spans networking infrastructure management. The Platinum tier reflects our expertise and proven track record managing HPE environments.
This accreditation demonstrates expertise in Fortinet platform management, security operations and integration with existing tools and workflows.
If network operations are consuming your IT team’s capacity
If your network operations team is spending most of their time fighting fires instead of building things, managed services can change that equation. If you’re managing infrastructure from multiple vendors and need someone to coordinate across them, we can help. If you’re concerned that your network is drifting out of date because patches and updates aren’t happening consistently, that’s another sign managed services would help. Start by mapping what your team is currently spending time on. If a significant portion is operational tasks that don’t require strategic decisions, managed services will reclaim that capacity.
FAQs
How does SCC manage networks when we work with multiple different vendors?
We manage across vendor boundaries. If your routers are Cisco, Fortinet or a mix, we monitor and manage them. If your switches are HPE, Arista or others, same approach. We integrate your existing tools (your monitoring platform, your ticketing system) so everything flows through your existing workflow. Vendor heterogeneity is a reality for most large organisations, and we’re built to handle it.
Can you manage our existing infrastructure, or do we need to replace everything?
We manage what you have. Your existing devices, your existing tools, your existing vendor relationships. As devices reach end-of-life, we help you plan replacement. We’re not pushing you to swap out infrastructure. We often extend the operational life of existing equipment through better management and maintenance. Over time, your infrastructure naturally evolves toward modern platforms, but that happens on your timeline.
How fast do you resolve network incidents?
Depends on what you need. Our SLAs are tailored to your organisation. For a critical service that affects operations, we typically respond within 15 minutes and have a fix within 4 hours for most issues. For non-critical incidents, we respond within 4 hours and resolve within one business day. For routine maintenance, we schedule around your operational calendar. The SLA specifies what you can expect.
What happens to changes when we move to managed services?
Change management becomes structured and predictable. Your team identifies what needs to change – a security policy update, a device upgrade, a new connection. We test the change in a staging environment. We work with you to identify a good deployment window. We implement the change and verify it works as expected. If something goes wrong, we have a rollback plan. Changes are documented and reviewed.
How does this work if we want to manage some things internally and outsource others?
That’s how most arrangements work. Maybe you want to manage your local LAN but outsource your WAN and data centre network. Maybe you want to own security policy but have us handle the operational implementation. We can work with any mix. You define what you want to manage and what you want to outsource. We integrate with your internal team so there’s a clear handoff between what you manage and what we manage.