InsightsSCC Knowledge Hub

Do you remember when you took the 7.03 train into work every week day, or waved goodbye to a loved one as you stepped into your car to head off to an office? Over the past three years the way we work has immeasurably changed, and whilst individuals have found ways to adapt there are still many…

Initially a short-term measure to deal with pandemic-related restrictions, hybrid working is now established as a permanent fixture in the business world. Gartner research has found that 96% of HR leaders will be adopting hybrid working within their organisations or have done so already. As a…

For businesses of all types, customer service has become more important than ever before. Part of this is because customer expectations of excellent, personalised service are rising. But at the same time, increased competition and online retail make it easy for customers to switch to a competitor…