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Parkdean Resorts

Case Study

The situation

Parkdean Resorts operates the UK’s largest portfolio of holiday parks. Thousands of guests arrive each season expecting consistent service: catering systems that work, booking confirmations that come through, housekeeping rotas that are accurate, payment…

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Nottinghamshire County Council

Case Study

The situation

Nottinghamshire County Council, as an upper-tier local authority, operates across multiple service lines and multiple physical locations. The council provides services that touch nearly every resident. That means printers, scanners and mail systems spread…

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Central London Community Healthcare NHS Trust

Case Study

The situation

Central London Community Healthcare serves over two million people across eleven London boroughs and Hertfordshire through more than 5,000 employees. Community health, district nurses, therapy services, health visitors, is delivered where patients live, not in…

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Yodel

Case Study

The situation

Yodel delivers millions of parcels every week to every UK postcode. The company operates 50 sites nationwide with 10,000 to 12,000 employees. The work is relentless. Parcels arrive at regional hubs, get sorted by postcode, loaded onto delivery vans, and hit the road….

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Electoral Commission

Case Study

The situation

The Electoral Commission, established in 2001 as an independent regulator of party and election finance, had accumulated multiple communication and collaboration systems over time. Staff used different tools for video conferencing, instant messaging and unified…

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Babcock

Case Study

The situation

Babcock, a large international organisation, planned significant expansion into new markets. Growth, though, created a complexity problem. IT services were federated across regions, with different suppliers in different countries, inconsistent support levels,…

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BAE Systems

Case Study

The situation

BAE Systems’ Military Air Solutions division deployed approximately 3,500 laptops, PCs and workstations annually, with equipment lifecycles capped at four years. Packaging for this equipment, cardboard and polystyrene, generated roughly three tonnes of cardboard and…

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DWP

Case Study

The situation

The Department for Work and Pensions expanded its digital operations by acquiring a new 77,000 square foot site in Manchester. Senior management saw an opportunity to create a showcase space where they could run large events, demonstrate digital capability to…

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British Airways

Case Study

The situation

British Airways and SCC had been partners for 15 years. The relationship started in 1999 with a straightforward three-year break/fix and IMAC (image, move, add, change) deal, the standard infrastructure support contract. Most vendor relationships don’t last…

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BBC Worldwide

Case Study

The situation

BBC Worldwide, the commercial arm of the BBC, launched an ambitious project in late 2014: relocating their headquarters to the BBC’s historic Television Centre in London. The move was about more than acquiring office space. It was an opportunity to create a…

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Manchester Airport Group

Case Study

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MBDA

Case Study

The situation

MBDA, a defence company, made a strategic decision to separate its IT operations from the three parent companies that own it. The organisation needed to establish independent IT capability whilst operating in an environment with demanding security and…

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Mitie

Case Study

The situation

Mitie Care and Custody delivers escorting services under a ten-year contract with the Home Office, managing prisoner transport and custody operations across the UK. The contract represents a turnover of over £100 million per annum. Government contracts,…

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National Trust

Case Study

The situation

The National Trust operates 500+ historic properties spread across England, Wales and Northern Ireland, alongside vast countryside estates and coastal acquisitions. Properties range from managed country estates to remote coastal cliffs. The Trust’s estate…

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WHSmith

Case Study

The situation

WHSmith operates over 1,000 stores across the UK high street, train stations, airports and hospitals. That presence is simultaneously the company’s strength and its operational complexity. A high street store and an airport kiosk look similar to a customer….

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