Mounting pressures require urgent modernisation

Local authorities grapple with a perfect storm of challenges: 50% funding cuts since 2010, aging technical infrastructure creating operational inefficiencies, and residents demanding seamless digital experiences comparable to private sector experiences.

Strategic technology partnerships drive transformation

Partnering with experienced technology providers enables local authorities to modernise workforce and infrastructure, implement cost-effective solutions and deliver improved resident services whilst navigating budget constraints and regulatory requirements. Contact our local government specialists.

Opportunities, challenges and SCC solutions for local government

Operational efficiency through automation

Process automation transforms manual workflows into streamlined digital operations, reducing administrative burden on staff and accelerating service delivery. Authorities implementing enterprise service management see immediate productivity gains whilst freeing resources for strategic initiatives. By addressing legacy system limitations through automation, councils can achieve significant cost savings and improved resident satisfaction.

Challenge:

Outdated technology systems limit operational efficiency and create barriers to digital transformation across local government organisations.

SCC solution: Enterprise service management platforms

SCC has established itself as a leading provider of Enterprise Service Management (ESM) solutions, replacing complex legacy systems with streamlined automation, enabling rapid deployment of workflows and self-service capabilities. Through strategic partnerships with Xurrent, ServiceNow and Freshworks, SCC delivers comprehensive digital automation solutions to local government across the UK.

  • Automated over 30 workflows within weeks
  • Reduced first-time fix rates to 94%
  • Streamlined operations for 7000+ employees
  • Automates and streamlines all major local government workstreams including HR, case management, resident services, compliance and core back-office functions enabling authorities to deliver efficient, joined-up public services.

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Cloud-first digital transformation

Modern cloud infrastructure enables authorities to scale services efficiently whilst reducing operational overhead and infrastructure costs. Cloud adoption supports remote working, enhances data analytics capabilities and provides foundation for artificial intelligence implementation. This strategic shift allows councils to focus resources on service delivery rather than infrastructure management.

Challenge:

Years of under-investment and budget constraints have left many authorities dependent on costly legacy infrastructure requiring frequent maintenance, raising the risk of Section 114 notices and emergency spending controls.

SCC solution: Hybrid cloud services and infrastructure modernisation

We provide comprehensive cloud migration strategies combining public, private and hybrid cloud solutions with data analytics and AI capabilities.

  • Reduced infrastructure costs and complexity
  • Enhanced scalability for future growth
  • Improved data-driven decision making

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Enhanced cybersecurity posture

Robust cyber defences protect critical resident data whilst maintaining operational resilience against sophisticated threats. Modern security frameworks enable secure remote working and digital service delivery whilst meeting regulatory compliance requirements. Investment in cybersecurity generates long-term cost savings by preventing costly data breaches and service disruptions.

Challenge:

Increasing sophistication of cyberattacks targeting local government systems puts resident data and critical services at risk.

SCC solution: Managed extended detection and response (MXDR)

Our 24/7 NCSC-accredited security operations centre provides comprehensive threat monitoring, incident response and vulnerability management.

  • Round-the-clock threat protection
  • Faster incident resolution times
  • Reduced security operational costs

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Cost optimisation through asset management

Strategic management of software and hardware assets eliminates unnecessary spending whilst maximising value from existing technology investments. Comprehensive asset visibility enables right-sizing of licences and proactive replacement planning. This approach delivers immediate cost savings whilst improving budget predictability for future technology investments.

Challenge:

Constrained budgets require authorities to achieve maximum value and experience from every technology investment whilst avoiding costly licence compliance issues.

SCC solution: IT asset management and software optimisation services

Our ITAM platform provides complete visibility of technology estates with automated licence management and cost optimisation recommendations.

  • £32,000+ annual savings through licence optimisation
  • Eliminated redundant software spending
  • Improved compliance and audit readiness

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Flexible technology financing

Payment solutions enable authorities to access latest technology without significant capital expenditure, supporting digital transformation within budget constraints. Service-based models provide predictable monthly costs whilst ensuring technology remains current and supported. This approach accelerates modernisation timescales whilst preserving capital for other priorities.

Challenge:

Limited capital budgets restrict authorities’ ability to invest in essential technology upgrades despite clear operational benefits.

SCC solution: Payment solutions and as-a-service models

We provide flexible financing options including device-as-a-service, software subscriptions and managed service arrangements tailored to local government budget cycles.

  • Access to latest technology within budget
  • Predictable operational expenditure
  • Accelerated digital transformation

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Sustainable technology operations

Green IT initiatives reduce environmental impact whilst generating cost savings through energy efficiency and circular economy principles. Sustainable procurement supports corporate social responsibility goals whilst meeting government sustainability targets. Investment in energy-efficient technology delivers ongoing operational savings alongside environmental benefits.

Challenge:

Growing requirements for sustainable technology operations and carbon reduction targets challenge authorities to balance performance with environmental responsibility.

SCC solution: Green IT and sustainable technology services

Our comprehensive recycling services, energy-efficient solutions and sustainable procurement practices help authorities meet environmental targets whilst reducing costs.

  • Zero waste to landfill recycling
  • Reduced energy consumption and costs
  • Enhanced sustainability credentials

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Smarter communication for a better citizen experience

Fragmented communication and collaboration tools limit the speed and quality of service delivery across local government. Legacy collaboration, telephony, contact centre and room solutions, and disparate workflows prevent teams from sharing information quickly or working seamlessly across departments. With hybrid work now standard and customers expecting rapid, omnichannel service, these disconnected systems create delays, increase administrative overhead and reduce the consistency of constituent-facing services.

Challenge:

Multiple communication platforms, legacy and siloed collaboration tools make it difficult for staff to work efficiently, slowing down decision-making and impacting citizen satisfaction.

SCC solution: Connected UCC & CCaaS ecosystem

SCC delivers a fully integrated Unified Communication & Collaboration and Contact Centre as a Service ecosystem built on market-leading platforms such as Cisco Webex and Microsoft Teams. This enables modern customer engagement, and consolidated communication across voice, chat, and meetings, all supported by agentic AI automated workflows, centralised management and a scalable, compliant cloud infrastructure.

Impact:

  • Automated, real-time collaborative flows
  • Faster delivery of constituent services and improved satisfaction
  • Centralised management with strong compliance
  • Cost-efficient cloud architecture

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Insights and resources

SCC and Derbyshire County Council: a new approach to print

SCC and Derbyshire County Council: a new approach to print

Blog: Streamlining operations in local government

Blog: Streamlining operations in local government

SCC named on CCS Big Data and Analytics Agreement

SCC named on CCS Big Data and Analytics Agreement

SCC, Europe’s largest independent IT solutions firm, has been named as a supplier on Crown Commercial Service’s (CCS) Big Data and Analytics agreement. SCC has been awarded a Framework Contract for Lot 2 on the agreement, which offers commercial off-the-shelf (COTS) software specifically for big data and analytics capabilities to Public Sector organisations. This includes:…

SCC Document Services is a brand new supplier on the KCS Framework

SCC Document Services is a brand new supplier on the KCS Framework

SCC are delighted to be a brand new supplier on the KCS Procurement Services framework under the provision of Multi-Functional Devices and Digital Solutions in lots 1 and 2. This framework covers the provision of multi-functional devices and digital solutions, including both A4 and A4/A3 networked and standalone multi-functional devices, printers, high volume print room…

Digital automation in local government

Digital automation in local government

Today, local authorities are facing increased pressure to improve public service delivery, but to do so with fewer resources. Tightening budgets, limits on how much they can raise council tax, and increasing populations means they are constantly challenged to do more with less. In parallel, expectations from the public are rising, to the point where…

How to implement a programme of continuous digital automation

How to implement a programme of continuous digital automation

With the universal need for businesses to operate more and more parts of their business at increasing speed, automation has become the cornerstone of every good digital transformation strategy. And there’s no doubt that opportunities for digital automation are all around us – to make the execution of tasks quicker, cheaper, more efficient and more…

Why choose SCC? Your strategic partner in local government

SCC brings over five decades of public sector expertise with deep understanding of local government challenges, regulatory requirements and budget constraints. Our comprehensive technology portfolio spans infrastructure modernisation, cybersecurity, cloud services and digital workplace solutions, enabling authorities to address multiple priorities through a single trusted partnership. We support over 120 leading UK local government organisations, delivering proven outcomes including significant cost savings, enhanced security posture and improved operational efficiency whilst maintaining the highest standards of compliance and service delivery.

Proven local government expertise

Over 120 UK local authorities trust SCC with their technology transformation, benefiting from sector-specific knowledge and regulatory compliance understanding.

Comprehensive technology portfolio

From cloud migration to cybersecurity, our integrated solutions address the full spectrum of local government technology needs through a single partnership.

Flexible commercial models

Our payment solutions and as-a-service options enable technology transformation within constrained budgets, supporting both capital and operational expenditure requirements.

Frameworks

Crown Commercial Service

Artificial Intelligence DPS (RM6200)
Discovery and consultancy services related to artificial intelligence (AI), implementation and support of AI systems, end to end partnerships, and AI technologies in health and social care.

Automation DPS (RM6173)
Intelligent automation services and solutions, including automation technologies, services, consultancy and licences.

Big Data & Analytics (RM6195)
This agreement is designed to support the creation of intelligent data and analytics functions across the UK public sector. SCC are on Lot 2 – Commercial off the shelf (COTS) Software.

Digital Outcomes (DOS) 6 (RM1043.6)
Outcome based Professional Services via Digital Marketplace.

G Cloud 14 (RM1577.14)
Lots 1, 2, 3 and 4. Cloud Services, AV, Professional Services, Cyber, ServiceNow, Xurrent, Software & Professional Services.

Multifunctional Devices, GovPrint Hardware, Managed Print Provision and Digital Workflow Software Services (RM6361)
Framework designed for Managed Print and Document Services.

Network Services 3 (RM6116)
Network solutions, communication services and audio and video conferencing.

Spark DPS (RM6094)
Buy emerging technology products and services, including Internet of Things (IoT), AI and automation, simulated environments, wearables and new improvements in security.

Technology Products & Associated Services 2 (TePaS) (RM6098)
Hardware, Software and Associated Services including Information Assured Products and Services.

Technology Services 3 (RM6100)
Technology Strategy and design with support services.

Cyber Security Services 3 DPS (RM3764.3)
Cyber resilience and security services.

Cloud Compute 2 (RM6292)
Cloud computing services. Includes Platform as a Service (PaaS), Infrastructure as a Service (IaaS) and other additional ancillary services.

Audio Visual Technical Consultancy & Commissioning DPS (RM6225)
Complex audio visual (AV) services. Plus support services for rooms that use a range of AV technology.

Scotland

Scottish Government – Digital Technology and Cyber Services DPS
supports and enables a number of digital initiatives, specifically Scotland’s Digital Strategy, A changing nation: how Scotland will thrive in a digital world
• Lot 1 – digital technology projects and services
• Lot 2 – digital technology resources
• Lot 4 – cyber security services

Scottish Government – Telephony and Communication Services DPS
This dynamic purchasing system (DPS) is for the provision of telephony and communication services
• Lot 1 – Telephony and Communication Services

HealthTrust Europe (HTE)

ICT Solutions (third iteration) / ComIT 3
Single Lot Framework which enables buyers to buy any product or service via further competition or direct award.

NHS Shared Business Services (NHS SBS)

NHS Shared Business Services – Digital Workplace Solutions
IT Solutions, Networking, Virtualisation, End User & Solutions Software.

NHS SBS and NOECPC – Tech Devices – Link 4 Framework
IT Hardware and associated services.

NHS SBS – Technology Enabled Care Services 2
Healthcare monitoring solutions inc Population Health
• LOT 1 -Remote Clinical Monitoring
• LOT 3 – Digital Alarms Solutions
• LOT 4 – Intelligent Activity Monitoring
• LOT 6 – One Stop Shop / Combined Solutions

ESPO

Document Management Services
Document management solutions, including: scanning; storage and disposal of documents; the supply of software and consultancy services.

JISC

Network Equipment
Network services for small and large projects in Education.

Procurement Services (Formerly KCS)

Multi Functional Devices & Digital Solutions (Y20031)
Provision of MFD and Document Solutions as well as several other SCC services such as Cloud, AV, Professional Services etc via Lot 2.

Software Products and Associated Services (Y23065)
Full range of software (including open source software), essential hardware and associated services including support and maintenance.

LUPC

NDNA Framework
OEM led (Dell) for Notebooks and associated services.

NEUPC

Networking – Supply and Services 2 ITS2008NE / HENSS2
Network Products and Services for Education.

Northamptonshire Fire & Rescue Service / BlueLight Commercial

BlueLight Commercial – ICT Framework
The Framework covers all IT technologies

SUPC

Servers, Storage, Solutions National Agreement (SSSNA)
OEM led (HPe) for Server and Storage opportunities as well as a lot for reseller solutions where we can propose other solutions.

Software Licence Resellers (SLRA) (ITS4042 SU)
Software Licence Reseller Framework – we are on the following Lots:
• SLRA Lot 1 Microsoft & Associated Services
• SLRA Lot 4 Other Software
• SLRA Lot 5 Software Services

What our local government customers say

Logo 1

“SCC have assisted in transforming the way the Council delivers their hardware provisioning to the client now providing full service from cradle to grave for all our client devices. SCC are also working alongside the Council in their journey to the Cloud to ensure any software licensing requirements are met.”

Lorraine Dennis,
Category Manager for Chief Executives Department,
Nottinghamshire County Council

Logo 2

“We are now able to deliver the best range of modern-day council services we can to our community, but also deliver a significant saving to the Authority. Working closely together we have helped more than 7,000 members of staff from across the county to migrate to the latest Microsoft operating systems.”

Kurt Frary,
Infrastructure Services Manager,
Norfolk County Council

Logo 3

“Their teams of solution architects, engineers, project managers, technical experts have always met our expectations, deadlines and budgets. Thanks to SCC we now have a resilient IT infrastructure that allows us to build a Digital service that can engage with the residents and businesses of Wirral.”

Peter Moulton,
Infrastructure Manager,
Wirral Council

Frequently asked questions (FAQs)

How can SCC help local authorities reduce technical debt whilst managing budget constraints?

Our comprehensive assessment services identify priority areas for modernisation, whilst flexible payment solutions enable staged infrastructure upgrades within budget limitations. We provide hybrid cloud strategies that modernise gradually whilst maintaining service continuity.

What cybersecurity solutions are specifically designed for local government requirements?

Our MXDR services provide 24/7 monitoring tailored to local government threat landscapes, whilst our incident response team holds NCSC accreditation. We understand the unique compliance requirements including GDPR, PSN standards and local government security frameworks.

How does SCC support local government digital transformation initiatives?

We provide end-to-end digital transformation services including cloud migration, process automation, digital workplace implementation and data analytics. Our proven methodologies minimise disruption whilst accelerating benefits realisation for both staff and residents.

What procurement frameworks enable local authorities to engage SCC services compliantly?

SCC holds positions on over 25 public sector frameworks including G-Cloud 14, TePaS, Network Services 3 and specialist local government frameworks through ESPO and regional consortia, ensuring compliant and efficient procurement processes.

Meet our local government specialists

Paul Barlow Image

Paul Barlow

Account Manager Local Government

With over 32 years of working with Councils primarily in the north of England I have been and involved in assisting them to develop Digital strategies and advancements.
Recently this has centred around key areas such as
🞄 Digital Operational Transition to Public Cloud
🞄 Council Services improvements using a common enterprise service management platform to deliver transparent services to employees, residents and local businesses.
🞄 Assisting Councils in the potential use of AI and automation in service areas that have repetitive processes to improve transaction response efficiencies.
🞄 The use of Council data to provide business analysis to allow council managers insight in council service improvements.

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Rebecca Tyler Image

Rebecca Tyler

Head of Local Government & Education – SCC 4years, 8mths

Rebecca is passionate about success and leads the Local Government & Education branches using her wealth of knowledge and experience. With a proven track record and in excess of 30 successful years working in the Public Sector, Rebecca has achieved Global Vendor recognition for her achievements. Rebecca also set up her own business and got investment to create a solution for the Public Sector using her IPR. Rebecca takes great pride in working with her teams, supporting their success and achieving their goals.

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Transform your local authority’s technology landscape with proven solutions designed for the unique challenges facing UK local government today.

Speak to a member of our team 
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The SCC Advantage

SCC serves as a strategic partner in navigating complex IT landscapes, offering integrated support across digital workplaces, data and AI requirements, enterprise software management, infrastructure and cloud environments. Explore how our expertise enables organisations to implement lasting, efficient solutions at every stage of transformation.

Unlock the power of AI

Unlock the power of AI with integrated solutions designed for any organisation, no matter where you are on your transformation journey. Discover how our AI services help you streamline operations, improve decision-making, and achieve lasting impact, all with a flexible, secure and vendor-neutral approach. See how we provide support from strategy through deployment, so your business can innovate with confidence and future-readiness.

Flexible payment solutions

SCC’s payment solutions provide organisations with flexible, data-driven options to invest in technology without the constraints of upfront capital. Examine how our approach balances operational agility, asset management, and financial stewardship for sustainable outcomes.

SCC Consultancy

SCC’s Consultancy Practice helps customers align their tech strategy with their business strategy – enabling your business and driving ROI. Our consultants support you on your journey, specialising in: AI, M&A, Programme Recovery, Application Transformation, and Change & Adoption.

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