Watch how councils use AI to improve service delivery, reduce manual effort and enhance the customer experience, all from a single platform.

Webinar Overview

With Local Government facing reorganisation, increasing service demands, and the need for greater collaboration across departments, SCC is working with several councils to address these challenges. Our approach delivers:

  • Omni-channel access, including Agentic AI at first contact
  • A single digital front door for residents and employees to access information and submit requests
  • End-to-end automation, tracking and transparency of service requests
  • Greater control for individual service areas to manage and evolve their services
  • A consistent experience across the organisation, regardless of department
  • Rich analytics and insight into resident demand, helping councils make more informed decisions