Poly – Get to Know your Workforce Personas Overview
Get to Know your Workforce
There’s no doubt that the way we work is changing. Increased mobility and collaboration mean more diverse work styles are emerging. Through our research, we identified seven distinct personas making up 91% of a typical enterprise. By downloading this guide, you can rest assured that you are equipping your employees with solutions designed to target their pain points.
Connected Executive
Connected executives are tech-savvy business drivers who go wherever needed to make decisions and solve problems. Due to the fact that they are so versatile in their work style, their pain points include diversions, interruptions and unpredictable background noise. They use more communication tools than any other persona, so they have to stay connected across all devices.
• Occurrence in a typical enterprise: 14%, • UC usage/adoption: High
Connected Executive Challenges
• Ability to connect to multiple devices
• Preventing sounds in your environment from being heard on calls
• Being able to focus and concentrate
Other products to consider:
• Voyager 8200 UC
• Voyager Focus UC
Road Warrior
Always on the move, road warriors work outside of the office more than 50% of the time. Due to their constantly changing environment, their pain points include noise on calls and unreliable connections. They also travel light, so they want solutions that are highly portable and easy to use.
• Occurrence in a typical enterprise: 7%, • UC usage/adoption: Low
• Staying connected on the go
• Sounding professional in noisy environments
• Keeping devices charged
Other products to consider:
• Voyager 3200 UC
• Voyager 6200 UC
Flex Worker
The flex worker splits time between the corporate office, a home office and travel. They are always innovating and adapting their communications channels. Due to frequent remote and on-the-go work, pain points include difficulty collaborating with colleagues and missing important information in the office. The flex worker needs to be “always-on” and communicate across several devices.
• Occurrence in a typical enterprise: 16%, • UC usage/adoption: High
• Sounding clear in a variety of loud environments
• Managing connectivity to multiple devices
• Keeping devices charged
Calisto 5200
Other products to consider:
• Voyager 6200 UC
• Voyager Focus UC
Remote Worker
Working from a home office or a remote center, the remote worker has fewer opportunities for in-person meetings and more challenges to successful and productive collaboration. Remote workers depend on multiple devices, unified communications and technologies to bridge the gaps between them and their colleagues, co-workers and clients.
• Occurrence in a typical enterprise: 11%, • UC usage/adoption: Medium
• Need highly portable solutions
• Sounding professional in a variety of environments
• Mute awareness
Other products to consider:
• Calisto 3200
• Savi 400 Series
Office Warrior
The office warrior is based in an office, but spends only half of the time at a personal desk. The other half is spent in conference rooms, huddling with co-workers, or impromptu hallway chats. The office warrior is challenged by disruptions and the lack of privacy and seeks to stay connected—no matter where—with clear, reliable connections across devices.
• Occurrence in a typical enterprise: 8%, • UC usage/adoption: High
• Mobility to take calls in a quiet location
• Blocking out distractions
• Connecting to multiple devices
Voyager 4200 UC
Other products to consider:
• Savi 8200 Series
• Voyager 6200 UC
Office Collaborator
The office collaborator has an office-based work style, is highly collaborative and open to new technology. As many of office collaborators work in open office spaces and spend the majority of the day at their desk, their pain points include background noise and constant disruptions. They want to seamlessly manage their communication across devices.
• Occurrence in a typical enterprise: 18%, • UC usage/adoption: High
• Ability to connect to multiple devices
• Preventing sounds in your environment from being heard on call
• Focus on calls, not the noise around you
Blackwire 7225
Other products to consider:
• Voyager 4200 UC
• Voyager Focus UC
Office Communicator
As a more traditional work style, the office communicator is most comfortable with familiar systems and devices (like a desk phone). Due to the high percentage of time they spend communicating in the office, their pain points include being diverted by interruptions, background noise and lack of privacy on calls.
• Occurrence in a typical enterprise: 17%, • UC usage/adoption: Low
• Simple call management between desk phone, PC and mobile device
• To hear and be heard clearly
• Freedom to move from your desk to seek out privacy when needed
Savi 8200 Series
Other products to consider:
• Voyager 4200 UC
• Blackwire 5200 Series
*As pain points and connectivity needs may be similar, there is some crossover in product recommendations between personas.