LOCAL GOVERNMENT
Solutions that helped Kent Council answer 95% of calls in 30 seconds
Unlock new ways to serve your community with SCC collaboration. We know the challenges, surveys show councils faced a -25 Net Promoter Score and only a third of staff were digitally trained, real barriers to satisfaction and efficiency. SCC’s collaboration solutions can help bridge these gaps, bringing teams, systems and priorities together. The result is smarter hybrid working, more accessible services and streamlined operations that drive real improvements for staff and the people you support.
Book a discovery call and see what’s possible.
Disconnected systems slow everything down
Poor constituent satisfaction (-25 NPS) and outdated systems create friction, we have found that up to 50% of budgets can be spent on legacy tech, slowing services and straining budgets. Skills shortages and the 2027 ISDN switch-off add urgency to modernising collaboration for seamless constituent experiences. Our connected UCC ecosystem transforms the way public sector organisations collaborate both internally and externally.
Make the right connections and unlock transformation
SCC expertise supercharges major cloud collaboration platforms, like Microsoft Teams and Cisco Webex, with design, deployment, adoption services plus integrations, apps, automation analytics and generative AI to help councils streamline operations.
Our solutions:
Voice
Achieve your business goals through voice solutions: SCC designs, deploys and supports voice, chat, collaboration and meetings.
Meetings and Spaces
SCC designs and builds intuitive, native room solutions that simplify and promote collaboration. You can even buy as a service passing full responsibility and initial capital outlay to us.
Contact Centre
Enhance customer experience with SCC’s contact centre solutions. SCC collaborates with market-leading providers to offer a range of options for all customer needs, including automation using Generative AI.
Audio Visual
Digital signage, video walls and wayfinding solutions, end-to-end from planning, design, deployment through to ongoing support and services to measure and maximise effectiveness.
Smarter Working
Supercharge communication and
Expert Service
We can work with you to provide strategy and advice, or we can design, deploy and manage the most complex unified communications and collaboration infrastructure.
AI Solutions
SCC partners directly with teams to identify practical applications for AI and automation, aiming to boost operational efficiency while enhancing the citizen experience.
Payment Solution
Agile, flexible payment solutions to accelerate digital transformation, structuring payment profiles for technology projects via in-house ‘As a Service’ models or financial institutions and vendors
SCC’s connected UCC ecosystem is driving transformation in the public sector
Legacy Systems
SCC Connected UCC Ecosystem
Disconnected, siloed tools
Single, integrated communication hub
Manual, error-prone processes
Automated, real-time collaborative flows
High integration and security risks
Centralised management, robust compliance
Expensive maintenance, vendor sprawl
Scalable, cost-efficient cloud infrastructure
Slow service, negative NPS
Faster delivery, improved satisfaction
Workforce burnout and attrition
Empowered, digitally enabled workforce
AI Solutions for Public Services – Ready to Deploy
AI is already transforming public sector workplaces. With the UK government urging organisations to embed Artificial Intelligence as a cornerstone of modern service delivery, it’s time to turn strategy into real-world progress. SCC partners directly with teams to scope real opportunities for AI & automation, help you understand what’s possible, and guide adoption so staff feel confident using new tools. We work alongside you to plan, build, and deliver practical AI use cases, making sure everyone benefits. Our approach is hands-on and collaborative, keeping your goals and your people at the centre of every step.
Our team can support public sector clients with the following AI solutions and automation
Smart Call Deflection with AI
Drive routine queries to WhatsApp or callback channels, reducing agent workload.
Urgency Detection for Prioritised Response
Automatically spot high-priority contacts to ensure critical issues get fast attention.
AI-Driven Automation for Everyday Transactions
Resolve common tasks—like missed bin collections—autonomously and free agents for complex issues.
Virtual Agents with Intent Recognition
Route and prioritise calls in real-time, ensuring enquiries reach the right team efficiently.
Instant Ticket Creation
Enable seamless ticketing for every contact to enhance case tracking and resolution.
24/7 Autonomous Customer Assistance
Deliver round-the-clock AI-powered support for information requests, empowering your constituents.
OUR CUSTOMERS
Real Results for Local Government
It has been great to work with Visavvi – an SCC company – to transform our use of technology in our offices. Since installing the new equipment, it’s been easier to support colleagues to meet whether they’re in the office or remote, as well as making our events with guests and customers more interactive.
Gary Lindley, Head of Workplace and Commercial Property, Vico Homes
Working with the [integration] team has been brilliant… the Luware software is easy to use… it does everything we need and much more than we thought.
Caroline Howick, Team Manager – Pensions, Kent County Council
50 years supporting
the UK public sector
SCC has been a trusted partner of Local Government for over 50 years and are experienced in understanding the challenges faced. Our dedicated Public Sector experts can assist Local Government achieve their digital agenda, empower their people, streamline their service delivery and improve the resident experience – all while reducing cost and maximising budgets.
- Trusted expertise: 50 years; LGA and techUK
- Flexible finance: pay as you go; DaaS
- Seamless integration: Teams, Webex and legacy
- Comprehensive support: automated tooling, 24×7 managed service and onsite engineer support
Book a discovery call with one of our specialists
Calling all Microsoft Customers
Do you have unused Azure cloud commitments? These can be used to deliver Teams Phone and contact centre solutions.
Discover how SCC brings the future within reach for your entire IT landscape
As the UK’s largest independent IT partner, SCC brings together leading technology and expert teams to deliver integrated design, implementation, and optimisation. From cloud and cyber security to digital workplace and beyond, we make sure your technology is always future-ready.
Flexible Finance for Smarter Technology Investment
Access the technology you need without upfront costs. SCC’s tailored payment solutions—leasing, subscriptions, and technology-as-a-service—help you manage cash flow, simplify procurement, and keep your IT secure, modern, and competitive.