Understanding Experience Before Defining Outcomes
Following on from Enlighten, in the second episode of our XLA webinar series we explore why successful Experience Level Agreements (XLAs) start with insight, not assumptions. The discussion focuses on how organisations can assess their readiness for experience management, uncover gaps in people, process and technology and gain a clearer understanding of how employees really experience workplace services today.
You’ll hear why many organisations already possess valuable experience data but struggle to connect it into a meaningful story, and how bringing together sentiment, operational and technical insights can help create a more complete picture of employee experience. The webinar also explores the importance of readiness – from leadership support and accountability to acting on employee feedback – and why understanding current perceptions is a critical step before setting experience ambitions or defining XLAs. Discover how leading organisations move beyond assumptions, uncover what truly matters to employees and build foundations for measurable experience improvements that deliver lasting value.