We kicked off our quarterly XLA Webinar Series with Episode 1: Enlighten – a fast-paced, 20‑minute panel on how to spark an experience movement in your organisation.
Join to see Mark Franzen (UK Digital Workplace Experience Leader, SCC), Neil Keating (Co‑Founder & Chief Experience Officer, XLABs Global), and Maurice van den Driessche (Senior Solution Consultant, Nexthink) as they share practical ways to build awareness, win stakeholder buy‑in, and shift the conversation from traditional SLAs to experience‑led outcomes, the first step in the XLA six‑phase journey.
In this first episode, we explored why organisations are shifting from managing technology to managing experience, and how the XLA framework helps leaders improve productivity, trust and service performance in a measurable, structured way.
You’ll get a clear view of:
- The core principles behind experience‑led service delivery
- Why XLAs matter to IT, HR, Operations and the wider business
- How organisations use experience data to move from reactive to proactive support
- The strategic benefits for leaders, end users and service teams
If you’re looking to modernise your digital workplace or improve employee experience, this session sets the foundation for the rest of the series.