XurrentService management engineered for enterprise scale
Next generation enterprise service management platform
- SCC strategic partnership with 4me/Xurrent for Digital Automation Practice
- Cloud-native enterprise service management (ESM) platform
- ITIL-aligned process support across IT, HR, facilities and other support domains
Cloud-native service management built for enterprise reality
Xurrent (formerly 4me) was founded on a fundamental insight: large enterprises were overspending on IT service management because their platforms were built for on-premise complexity, not cloud-native simplicity. Xurrent redefined enterprise service management (ESM) around four principles: effortless integration between enterprises and service providers, secure collaboration without costly custom integrations, real-time visibility into service quality and support for complete ITIL processes alongside knowledge management and project portfolio management.
Gartner recognises Xurrent as a Customers’ Choice winner. Over 1 million enterprise employees depend on Xurrent when they need help from IT, HR, facilities or other support domains. SCC selected Xurrent in 2021 to complement our Digital Automation Practice because the platform delivers measurable operational value without vendor lock-in. When you choose Xurrent through SCC, you get a service management partner that understands enterprise scale and operational reality, not simply licensing software.
FAQs
How does Xurrent compare to traditional ITSM platforms like ServiceNow?
Xurrent and ServiceNow both support ITIL processes, but differ in philosophy. ServiceNow is powerful but requires significant customisation and integration effort. Xurrent prioritises simplicity and pre-built integrations, getting you value faster with less implementation effort. For organisations prioritising quick time-to-value over unlimited customisation, Xurrent is the stronger choice.
Can Xurrent handle HR, facilities and other non-IT service requests?
Yes. Xurrent is an enterprise service management (ESM) platform, not simply IT service management. The same platform handles IT, HR, facilities, procurement and any other support function. Single platform, consistent user experience, unified reporting.
How quickly can we implement Xurrent?
Implementation depends on scope, your current process maturity and how many service domains (IT, HR, facilities, etc.) are in scope. SCC helps you move quickly by configuring Xurrent around your existing processes rather than forcing process change before system go-live.
What integrations does Xurrent support?
Xurrent has pre-built integrations with major platforms including Microsoft, SAP, Oracle, Salesforce and dozens of others. SCC helps you select and configure the integrations that matter for your specific environment.
How does Xurrent improve support efficiency?
Xurrent automates routine tasks (ticket routing, escalation, knowledge suggestions), provides visibility into request queues and resolution times, and integrates knowledge management so staff can self-serve rather than raising requests. Together, these reduce support costs and improve user satisfaction.
Speak to a specialist
If your organisation is managing service requests across IT, HR and facilities using disconnected systems or aging ITSM platforms, let’s talk about Xurrent.
Our specialists can assess your current environment, show you where Xurrent improves efficiency and outline a realistic implementation plan that gets you value quickly.
