EposAudio & headset solutions for workplace communication
Professional headsets, speakerphones & audio devices
Why it matters
Epos is a global leader in professional audio and communication solutions specialising in headsets, speakerphones and audio devices for business use. The company is known for clear audio quality, reliability and integration with Microsoft Teams, Zoom and Cisco Webex.
Epos solutions serve contact centres, legal firms, healthcare providers and distributed teams dependent on videoconferencing. Audio quality directly impacts communication effectiveness – poor audio is a leading cause of videoconferencing fatigue and call handling inefficiency.
SCC partners with Epos to deliver solutions matched to your communication workflows. We conduct assessments of meeting patterns and environments, specify headsets and speakerphones suited to different roles and locations, and provide deployment ensuring clear audio becomes your baseline.
Insights and case studies
FAQs
Which Epos headset suits our contact centre?
Epos offers models designed for different call environments: lightweight headsets for occasional use, over-the-ear models for all-day wear comfort, and dual-ear designs for high-volume contact centre use. SCC conducts an assessment of your call patterns and physical work environment, then recommends Epos models suited to your specific use case.
How do we handle audio quality issues across our organisation?
Most audio problems stem from suboptimal device positioning, microphone settings or platform configuration rather than equipment failure. SCC provides training on proper headset wear and microphone positioning, helps you optimise audio settings in your UC platform, and coordinates support for actual hardware issues. Prevention training prevents most audio complaints.
Can Epos devices work with our videoconferencing platform?
Yes. Epos audio devices are certified compatible with Microsoft Teams, Zoom, Cisco Webex and other major UC platforms. SCC ensures Epos devices are properly configured in your specific platform and that audio quality is optimised for your environment.
What happens when headsets need replacement?
Epos headsets typically last 2-4 years depending on usage intensity. SCC manages your headset inventory, tracks device age and coordinates replacements as headsets reach end of life. We also manage warranty claims and provide loaner devices if immediate replacement is needed.
SCC has the Epos expertise to make clear communication your baseline
Clear audio is essential to effective communication. Epos solutions give you that clarity, and SCC ensures the specification, deployment and ongoing support that keeps communication quality consistent. Whether you’re equipping a contact centre, supporting distributed remote workers or upgrading meeting room audio.
