Service Delivery Centre
Customer focused outsourcing with emerging technologies
The next generation service desk promises old-fashioned customer focused outsourcing with emerging technologies.
Traditional service desk delivery is critical in helping organisations to manage non-core activities, which are vitally important to a business but do not contribute directly to strategic goals.
The next generation service desk incorporates cloud, automation and robotics. This empowers organisations to work smarter, scale faster, reach new markets, increase productivity and gain a competitive edge.
How we do things
With more than 20 years’ experience of traditional service desk delivery, our award-winning, ITIL accredited service desk provides 24/7 365 days-a-year support, managing three million service desk contacts per year, speaking to customers in more than nine different languages.
This traditional service is enhanced by our next generation service desk that offers a single point of contact for customers who can access support through telephony, live chat, self-service portals, social media, or our virtual reality agent, TrinITy.
TrinITy provides intelligent automated conversations with a human touch. She interactively guides users to find answers to questions, helping users to self-diagnose and resolves IT incidents.
Save money – Decrease the costs associated with performing field service.
Customer satisfaction – Increase existing levels of customer satisfaction.
Artificial Intelligence – Utilising the power of artificial intelligence through TrinITyto take on the work of multiple employees.
Optimise – Enhance the current estate of a field-based workforce.