Voice

Teams is the right choice for organisations already using Microsoft 365, it integrates seamlessly with email and calendar. Webex is the right choice for organisations prioritising video quality or with existing Cisco infrastructure. RingCentral is the right choice for organisations with high-volume calling requirements or contact centre operations. The right platform depends on your current technology, integration needs, and specific requirements. We help you evaluate based on your situation.

Gradual migration is better when possible. You migrate some users, they get trained and comfortable, then you migrate more. This spreads disruption and allows support teams to focus. Big bang migration is sometimes necessary for technical reasons or urgent timelines. We plan the approach based on your organisation and requirements.

Phone numbers can be ported from legacy systems to cloud UCaaS. This process takes time and requires coordination with your phone service provider. In most cases, you can port your existing numbers so continuity isn’t disrupted. Some countries have regulatory requirements for number porting that take longer. We handle the coordination so the process is as smooth as possible.

ISDN decommissioning is often the most complex part of telephony modernisation. Your existing ISDN lines need to be removed, which requires coordination with your service provider. Any traffic currently routing through ISDN needs to be migrated to cloud connectivity (usually Internet). We coordinate this process to ensure service isn’t disrupted. We ensure redundancy during the transition so if the cloud connection fails, you still have service.

Cloud UCaaS platforms support call recording for compliance purposes. You can configure policies so calls to certain numbers are automatically recorded, or users can manually record calls. Recordings are stored securely with access controls. Retention policies automatically delete old recordings. We help you design recording and retention policies that match your compliance requirements.

We provide analytics on communication patterns and usage. You can see how frequently teams communicate, which channels they use, call quality metrics, and feature adoption. You can measure before and after, how communication patterns changed after UCaaS deployment. You can also measure business outcomes, faster decision-making, higher customer satisfaction, reduced time on meetings. These metrics help you understand whether UCaaS is delivering value.

Cloud UCaaS platforms support advanced voice features like call queues, auto-attendants, and IVR systems (interactive voice response). If you have customer-facing teams, we can design call routing that distributes calls to the right people, manages overflow, and provides professional customer experience. We can integrate with CRM systems so agents see customer information when answering calls.

Yes, hybrid telephony is common during transitions. Some people use cloud phones, others continue on legacy PBX. They can call each other normally, the systems bridge calls between cloud and legacy. This is how gradual migrations typically work. However, hybrid systems add complexity, so the goal is to move everyone to cloud over time.

Cloud telephony is highly secure. Calls are encrypted end-to-end. Access is controlled through strong authentication. Audit logs track who accessed call records. The cloud platforms invest heavily in security. In most cases, cloud telephony is more secure than on-premises PBX systems because the vendors dedicate security teams to monitoring and updating the platforms constantly.

Simple deployments might be 8 to 12 weeks from assessment to live. Complex deployments with legacy decommissioning and multi-region rollout might be 6 to 12 months. The timeline depends on your organisation’s complexity, ISDN decommissioning timeline (which varies by country), and how quickly you want to migrate users. We build realistic timelines based on your specific situation.