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Evolving your service desk to the next generation

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It’s just typical, isn’t it? The one time you really need to contact a company for technical support is when it’s out-of-hours. Then, when you call back the next day during peak time, you end up listening to cheesy pop songs whilst waiting on-hold in a queue of dozens of people. We’re…

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This is how to save money using the Internet of Things

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Wearable tech, smart homes, cars, and speakers – the words on everyone’s lips are to do with the ‘Internet of Things’ (IoT), and the possibilities are extraordinary. Put simply, the ‘Internet of Things is about connecting devices over the internet which allows them to talk to us,…

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How GDPR is being used to scam you

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The advent of the General Data Protection Regulation (GDPR) should bring with it some feelings of reassurance and heightened security. However, some cybercriminals are using it to their advantage in order to exploit unknowing users. According to the Independent, fraudsters have been posing as banks…

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How can cloud give YOU the competitive advantage?

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Companies who have deployed cloud are said to be gaining competitive advantage over their rivals, according to a new study conducted by IBM. The study of 800 cloud decision-makers looked at the business outcomes of organisations using cloud and how their results are being achieved. The results…

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