A practical discussion on AI adoption, administrative burden and NHS efficiency.
The NHS ten year plan sets out a clear ambition: to become the most AI enabled health service in the world. For trust leaders working with fixed budgets and rising demand, the harder question is where to start.
In this episode of SCC Simplify, Richard Knott, Head of AI is joined by Chris France, Public Sector Digital Specialist, to explore how NHS organisations are using AI to take manual administration off their teams, and why the back office is often the most sensible place to begin.
The discussion focuses on what has already been delivered rather than what might be possible, sharing concrete examples from NHS trusts where automating routine processes has returned hours to staff and reduced reliance on agency cover.
What you’ll learn
- What the NHS ten year plan actually asks of trusts on AI adoption, and how to translate that ambition into deliverable projects.
- Why back office processes offer a lower risk starting point than clinical use cases, with faster and more measurable returns.
- Worked examples from NHS trusts, including HR processes and flexible working requests, where AI has removed manual administration.
- How reducing administrative burden supports the wider drive to cut agency spend across clinical and non clinical roles.
Whether you are a trust CIO, chief operating officer, HR director or transformation lead, this episode offers practical insight into where AI is already delivering efficiencies in NHS back office functions, and how those hours can be returned to patient care.