Mitie

The situation

Mitie Care and Custody delivers escorting services under a ten-year contract with the Home Office, managing prisoner transport and custody operations across the UK. The contract represents a turnover of over £100 million per annum. Government contracts, particularly in justice and security, operate under stringent information security and compliance requirements. The IT infrastructure must support these standards. Mitie needed a partner who understood technology and the specific regulatory environment of government contracting. The organisation required someone who could navigate procurement rules, security clearance requirements, and the particular demands of operating critical infrastructure for a government agency.

What SCC did

SCC delivers the secure IT infrastructure that underpins the escorting services contract. This is not a standard IT service delivery engagement. SCC’s team understands how government agencies work, what they require and what they expect. The infrastructure is configured to comply with government security standards. SCC manages the relationship between Mitie’s requirements and the government’s regulatory expectations. When government policy changes or new security requirements emerge, SCC helps Mitie understand the implications and implement necessary changes.

What changed

Mitie operates with confidence that its IT infrastructure meets government security standards. The government customer sees an organisation that takes security seriously and operates in alignment with regulatory requirements. SCC’s presence as a trusted partner provides assurance to the Home Office that the contractor is competent to manage sensitive operations.

What the client learned

Colin Dobell, MD, reflected: “Understanding the way that government reacts, the way it behaves, its requirements, matter and SCC provide that. They are known to government and they make it easy for us in lots of ways.” Mitie recognised that in government contracting, relationships matter as much as capability. SCC’s long experience working with government agencies made them an invaluable partner rather than simply a vendor.