10x
The situation
10x Banking, founded in 2015, delivers Banking as a Service on its SuperCore platform. The company grew rapidly, and the platform now underpins billions in deposits globally. That growth created a problem: 10x needed operational support for their platform at scale, but they couldn’t afford to divert engineering talent from building new features. They needed a partner who would treat the platform with the same care the founders did.
The challenge was cultural as much as technical. A startup that had built its identity on moving fast and owning everything needed to find a partner who could inherit that mentality.
What SCC did
SCC and 10x Banking agreed to a collaborative model. SCC would provide a dedicated Service Support Team: engineers and operators who would own incident management, monitoring, and escalation for the SuperCore platform. In return, 10x could focus on what they were best at: evolving their product and acquiring customers.
Vic Sharma, Global Head of Service Operations, said “SCC understand my values and actually understand our business, from a 10x perspective and understand what we are aiming for.” That understanding meant SCC didn’t just respond to incidents. They built processes that anticipated problems, scaled with the platform, and communicated in ways that made sense to a fast-moving business.
What changed
10x Banking was able to grow without having to grow their operational team linearly. The SuperCore platform reached billions in deposits under management, but the team supporting it remained lean and focused. Incident response improved. Monitoring became more sophisticated. But the startup feel stayed intact because SCC operated as an extension of the team, not as an external vendor.
What the client learned
10x Banking learned that bringing in operational support didn’t mean losing ownership or control. By choosing a partner who understood startup values, they gained capacity without bureaucracy. The relationship became a model for how to scale while preserving what made the company distinctive. That choice directly enabled their growth trajectory.
I use the term, ‘my Service Support Team’ because I don’t see them as SCC anymore, I see that family, that whole which is really important to me, as my teams, we work as one. Forget your badge or which company you work for, forget all of that, we’re on the same mission, we’re here together and we’re here to do a good job. Together.
Vic Sharma, Global Head of Service Operations, 10x Banking
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