SCC, XLA Institute and HP WXPThe future of digital employee experience event
Many organisations have invested heavily in digital workplace technology, yet still struggle to demonstrate meaningful outcomes. How do we move beyond tools and dashboards to deliver measurable improvements in productivity, engagement, and business performance?
Event Information
Join us for an exclusive in‑person event hosted by SCC, XLA Institute and HP, as we explore how Experience‑Led organisations are designing, delivering, and managing Experience Level Agreements (XLAs) that truly make a difference.
This session brings together Experience Services expertise, industry‑leading frameworks, and real‑time technical insight to show how outcomes can be defined, measured, and continuously improved across the digital workplace.
Why attend?
- Network with senior leaders and peers across industries
- Share perspectives on the future of workplace experience and measurement
- Gain practical, actionable insights from Experience Services, experience measurement, and DEX experts
- Understand how to connect experience data to real business outcomes
Speakers
Mark Franzen
UK Digital Workplace Experience Leader, SCC
Digital Workplace and Employee Experience leader defining and scaling experience-led services. Focused on improving Digital Employee Experience (DEX), productivity, adoption and business outcomes.
Deon Williams
HP WXP, Business Development Manager, Software & Digital Services
Business Development Manager at HP Inc. Focused on software and digital services, helping organizations improve digital employee experience, endpoint management and workplace productivity through innovative technology solutions.
Robin Marchand
Founder, XLA Institute
Experienced Chief Technology Officer with a demonstrated history of working in the information technology and services industry. Strong information technology professional skilled in SIAM, DevOps and many technologies like ServiceNow, Microfocus and AppDynamics.
Agenda
| Time | Activity |
|---|---|
| 12:00 PM | Arrival, Registration and Networking |
| 12:30 PM | Introductions and Welcome |
| 12:35 PM | “HP WXP: Shifting IT from Infrastructure to Impact” Presentation |
| 12:50 PM | “XLA: Shifting from SLA to XLA”, Presentation |
| 13:05 PM | “SCC Digital Workplace: Maturity, Market Trends, and the Intelligent Employee Experience” Presentation |
| 13:20 PM | 3 course lunch will be served with valuable opportunities for insight and strategic discussions on the above presentations over dessert and coffee |
| 15:00 PM | Close and Networking |
Register now to secure your place
Book your place today and join the conversation on shaping the future of digital employee experience.
