Facing a new way of working.
We’re in never seen before times, both in our personal and professional lives, and many of us find ourselves under extreme pressure from a pandemic that nobody predicted. This puts a lot of things into perspective and we hope we are able to find some positives in an otherwise difficult moment. Now more than ever, the ability for people to work from home with the best-in-class user experience is critical. We are helping organisations across all sectors build remote working strategies to address these new challenges.
With the onset of the pandemic, remote working is already creating entire new organisational structures and even new business models. Managers are rethinking different ways to generate sales and deliver services using remote working practices.
Collaboration and Communication
Collaboration brings innovative ideas together. Technology can help this by making it easier to share these thoughts. We enable the diversified workforce to work together irrespective of where they are. The SCC services that facilitate this collaboration are:
- Unified Communications Management
- Document Services
- Audio Visual Services
- Presence & Instant Messaging
- Walk in and take over – Managed Service
- Room as a Service
SCC’s Services align Microsoft solutions to customer business requirements that support productivity improvements within the workplace. These can be consumed in isolation or as part of a wider transformation project focused on core infrastructure offerings:
- Microsoft Active Directory
- Microsoft System Centre
- Microsoft Office 365
- Microsoft Windows 10
- Microsoft Azure Foundation Services
- Microsoft Intune and Autopilot
- Microsoft DPS Partner
- Microsoft FastTrack Partner
Organisations often have the appropriate support systems for end users, but devices at the front end may not be up to standard for the tasks the user needs to carry out. SCC’s procurement teams are trained to source the latest technology for users’ needs. We include:
- Procurement Management
- Storage and Logistics
- Image Management/ Deployment
- Certified Data Erasure
- Recycling and Disposal
IT Service Management
Getting the best use of their IT infrastructure means you need to manage it appropriately for your organisation. IT Service Management is the implementation and management of quality IT services that meet the needs of the business. Our services include:
- Service Delivery Management
- Service Level Management and Reporting
- Incident, Problem and Change Management
- Release Management
- Asset (Configuration) Management
- Capacity/Availability Management
- ITSC Management
Unified End Point Management
All devices used in the workplace have to be managed in line with company guidelines. SCC’s solution allows for full control over the various challenges that could be posed from devices within a business. Our UEM services support:
- End Point and Email Management
- Identity and Access Management
- Persona, Image, MS Patch and Security Management
- Endpoint experience Monitoring
- Virtual Desktop Infrastructure
- Content and Technology Adoption
- Application Management
Applications are the interface used by employees that drive an organisation’s productivity. Planning upgrades to operating systems without modernising the delivery of applications will put operations back to square one, leaving employees and productivity moribund. SCC enables its customers to continue to utilise applications and maintain productivity via the following services:
- Applications Discovery & Validation
- Applications Sequencing & Packaging
- Applications Assure
- Application Patching
- Application Containerisation
When a business uses technology, there will inevitably be service requirements. Having the best team possible to react and solve these issues is key to a smooth operation within any organisation. An efficient Service Desk is able to support the day-to-day running of a customer’s IT infrastructure. SCC provides a fully managed Service Desk:
- Service Desk
- Knowledge Management
- Service Request Management
End User Support
User productivity is often thwarted by technology not performing in the way intended and often at the most inconvenient times. At SCC we offer a range of solutions to the issues that are thrown up by End Users, throughout the lifecycle of the devices, from installation to disposal:
- Desk Side Support
- Maintenance Support
- Tech Bar/ Genius Bar
- Workshop Support
- Warranty Management
What we see
Technology enables this new of working. SCC has to ensure that User Experience (UX) is at the centre of everything we deliver. We recognise that employees today have high ICT expectations, most having access to devices at home that are well beyond typical corporate device specification. Our User First approach will help customers evolve from a Device-centric to a User, Security, Data and Applications centric future Workplace Strategy.
We ensure our customers are secure, productive, connected, maintained, and managed, enabling seamless collaboration and office mobility (any device, anywhere, anytime). Our real-time, data-driven insights and actions will proactively identify and eradicate potential issues at the root. We will help our customers to achieve exponential growth by aligning IT and Business Strategy. SCC will align people, process and technology to the following core values:
Committed to UX in everything we do.
Simplified and Clear Communication
Transparent, easy to understand and accessible.
Committed to Partnerships
Leverage suppliers, through collaboration and integrated processes.
Adopt a flexible commercial and operational approach to anticipating and adapting to change.
Zero Security Compromise
Adopt Industry best practice and proactive security management.
Implement the best possible connectivity to enable collaboration and mobility.
Implement a seamless and friction-free ICT solution.
Invest in People
Ongoing training, to improve capability and ensure exceptional service performance.
Workplace Productivity Brochure
ADAPTING TO CHANGE – A NEW WAY OF WORKING
Exploring the COVID-19 impact on the modern workplace
Download our Workplace Productivity brochure outlining the impact the COVID-19 pandemic and including results from our Workplace Productivity IT Insights survey in which we surveyed 550 IT decision-makers from 11 different sectors, both public and private, about the impact of COVID-19 on the modern workplace.
« BAE Systems needed a cost-effective IT recycling solution to dispose of or reuse IT equipment and associated materials. SCC and CSC worked together to create an innovative approach to BAE Systems’ recycling needs. »
Workplace Productivity Related Services
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