Workplace Productivity

Unified Communications Management

A successful unified communications and collaboration strategy is the cornerstone to sustained workplace productivity. While there are plenty of resellers and integrators who understand pieces of the puzzle, having all the skills in-house to envision and realise the whole picture is core SCC. SEE MORE

Document Services

Transform todays challenges into digitalisation opportunities. We are experts in freeing your business from paper-based processes and creating digital workflows. SEE MORE

Audio Visual Services

Audio Visual spaces and rooms that promote collaboration and enhance engagement. Utilise our expert audio visual system design, installation and management services to ensure meetings are engaging and communal spaces become an experience. SEE MORE

Presence & Instant Messaging

An integral part of unified communications, presence technology makes communications more efficient, allowing users to see the availability of the person they are trying to connect with. Utilising applications, device state or calendar information to ensure people are available and then creating the correct platform to interact with them.

Walk in and take over – Managed Service

Many of SCC’s customers have already invested in equipment that provides a standard company wide unified platform, with many of them also taking elongated support contracts on them. SCC can walk in and take over these contracts, transforming them on a journey, through lifecycle or platform choice, whilst maintaining the correct level of support.

Room as a Service

Video conferencing has been transformed into a productivity tool that is fast becoming the cornerstone of modern workplace collaboration. A simplified space is needed throughout office spaces to aid this collaboration. Standardisation of rooms allows for a consistent style of rooms throughout these spaces. SEE MORE

End Point and Email Management

Endpoint management solutions from SCC allow your IT staff to centrally manage and distribute operating system updates and software/application updates. It also provides a single administrative console for managing device security policies, asset inventory and compliance reporting for supported devices. SEE MORE

Identity and Access Management

Our identity and access management builds a framework of policies and technologies to ensure the correct people in an enterprise have the appropriate access to technology resources.

Persona, Image, MS Patch and Security Management

Persona, image patch and security management solutions aim to make the process of managing and updating your software assets simpler and easier. To address software vulnerabilities it’s vital to install Windows and application security patches just as soon as they’re released.

Endpoint Experience Monitoring

End user experience monitoring enables teams to monitor the impact of application and device performance from the end user’s point of view. SEE MORE

Virtual Desktop Infrastructure (WVD)

Our virtual desktop infrastructure and Windows virtual desktop solutions allow organisations to scale and deploy applications onto a virtual environment, run in the cloud and securely accessible by any user. Ideal for today’s modern desktop world, running the whole desktop with core applications for those needing to work from anywhere on any device, to the deployment of legacy applications into a Windows 10 deployment. SCC have the skills and partners that can help you understand the best way forward for your desktops and applications.

Change Control & Technology Adoption

Technology transformation not only brings technical innovation, but a major change in some cases to the users and how they work. SCC have been working with our customers for a number of years to look at how users are affected, creating strong communication routes and training plans for those that find themselves falling behind the curve. SCC’s PROSCI trained consultants work with the business to understand the impact of change and how to mitigate the risks associated with it.

Application Management

Application management is a key factor in a business’ ability to innovate. By ensuring that business functions are being properly addressed with modern applications, business process solutions can be brought to market more efficiently, quickly and at a lower total cost. SEE MORE

Microsoft 365 Applications (M365)

Besides features such as Exchange Online, SharePoint Online or Skype for Business Online, Office 365 enables security functions, data analyses, project work, real-time communication, social networks and much more for your organisation. SEE MORE

Microsoft 365 Security Suite (SCI)

Beyond Microsoft 365 Applications and utilising E5 licensing, Microsoft have a suite of applications that look at security, compliance and identity. With the Defender suite of products securing Endpoint, EDGE and core solutions; let SCC transform your security estate to the most cost effective and relevant platform for your business. SEE MORE

Microsoft 365 Management (EMS)

Microsoft Active Directory services, linked with Management from Intune and AutoPilot, can provide SCC’s customers with a unified management stack for their enterprise devices. Active Directory allows network administrators to create and manage domains, users and objects within a network allowing an admin to create a group of users and give them specific access privileges to certain directories on the server.
Windows Intune (AutoPilot) is a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use within your organisation. You can also use Windows Autopilot to reset, repurpose and recover devices. SEE MORE

Microsoft Windows 10

Windows 10 bridges the gap between the touch-optimised tablet and the desktop experience, bringing a familiar interface that begins at the desktop and enhances existing productivity features, allowing modern apps to run in a window on the desktop.

Microsoft Azure Foundation Services

These services provide the ability to organise and structure Azure subscriptions in a logical way, create and deploy re-usable and Azure native packages of resources and to define, audit and remediate resources which are deployed. SEE MORE

Microsoft FastTrack Partner

As a FastTrack Ready Partner, SCC are approved by Microsoft to provide the FastTrack benefit to our customers. We’re backed by Microsoft engineering providing you with the confidence you need for your transformation with Microsoft 365. SEE MORE

Procurement Management

We work with you to reduce the cost of end-to-end IT procurement and associated services, dealing independently with more than 1,000 suppliers. SEE MORE

Storage and Logistics

Our bonded warehousing solution enables you to secure stock against your project requirement and utilise the services of our National Distribution Centre. SEE MORE

Certified Data Erasure

Securely destroy all sensitive data and oversee the recycling of IT equipment. SEE MORE

Configure 365 / Repair 365

We deliver savings of up to 50% on the cost of configuration compared to an in-house IT team and the time taken to deploy and configure devices. Our services provide greater flexibility and agility in the configuration management of Windows 10 devices and is suited to any organisation, commercial or public sector. With the capability to bench and build 770,000 devices annually, we help you decrease time-to-desk and place a higher focus on core business activity. SEE MORE

Recycling and Disposal

Our continual investment and commitment to security is reflected within our extensive accreditation portfolio, which has been built up to facilitate the requirements of all sectors, including the government, MoD and nuclear sectors. We manage IT asset disposal risk, turning the burden of compliance into real cost-savings, in accordance with the WEEE Directive, via our award-winning National Distribution Centre. SEE MORE

Service Desk

Our Service Desk, built on 20 years of experience, blends modern technology with standards-based, proven service management practice to ensure that our services align to an organisation’s objectives, culture and infrastructure. SEE MORE

Knowledge Management

The process of creating, sharing, using and managing the knowledge and information in your organisation can be daunting. We can help you achieve organisational objectives by making the best use of that knowledge.

Service Request Management

SCC has used ServiceNow to run its business since 2014, our customer-first approach to Enterprise Service Management (ESM) ensures our customers get a high-quality service delivered on best-of breed technology, supporting the whole business from Customer Support, to HR, to IT and beyond. SEE MORE

Service Delivery Management

Our next generation service desk incorporates cloud, automation and robotics. This empowers organisations to work smarter, scale faster, reach new markets, increase productivity and gain a competitive edge. SEE MORE

Service Level Management and Reporting

Service Level Management and reporting solutions enables clear and concise SLA’s, working with you in accordance with the agreed service level targets.

Incident, Problem and Change Management

Our incident management team manage policies, processes, workflows and documentation that enables clear management of incidents from start to finish.

Release Management

Managing, planning, scheduling and controlling a software build through different stages and environments is a complicated process, our team of experts can ease this burden for your organisation.

Asset (Configuration) Management

Our asset and configuration management solution addresses the assets used to deliver your IT services and tracks the configurations of and relationships between the various components of your various IT services.

Capacity and Availability Management

Responsible for optimising and monitoring the IT services so that they operate correctly and without disruption, our capacity and availability management can reduce costs whilst scaling resources appropriately.

ITSC Management

Our IT Service Continuity Management (ITSCM) service aims to manage risks that could seriously impact your IT services. This ITIL process ensures that we can always provide minimum agreed Service Levels by reducing the risk from disaster events to an acceptable level and planning for the recovery of your IT services.