Next Gen Remote Field Services
Enable remote IT support and hardware maintenance
Enable remote IT support and hardware maintenance with SCC’s Next Gen Remote Field Services.
Designed to offer remote IT support and IT maintenance in the new way of working. Our Next Gen Remote Field Services are particularly pertinent in today’s climate. Businesses are under pressure to do more with less, whilst delivering seamless, remote IT field services to increasing numbers of people.
Our Next Gen Remote Field Services utilise a modern approach to the workplace and Microsoft best practices, integrating into SCC’s existing ITSM toolset ServiceNow. It offers a truly user-focused set of IT field services which focus on user experience (UX) more than just SLAs. Our blend of IT field services can be tailored to meet different end user support requirements, including break fix support and IT maintenance, regardless of scope or location, to guarantee user satisfaction. Article: Definitive Guide to Next Gen Remote Field Services.
Users of Next Gen Remote Field Services
Head office and campus based user
“As I regularly work from the Head Office, I want a flexible on demand service that’s available when I need it. Fitting around my schedule, focused on fast resolution and self-service.”
Mobile and home based user
“As I primarily work from home, I want an IT service that comes to me and causes minimal disruption to my working day.”
Compliments existing break/fix services for EUC, POS, Server, Storage and Infrastructure.
Enables zero touch build and configuration as part of Windows 10 Modern Management.
Reduces the workload required for field and on-site engineers.
Uses a cost-efficient exchange approach as an alternative to on-site repair.
Expands IT service hours to be extended as needed, up to 24x7x365.
Puts an approachable, human face to onsite IT services.
Speeds up incident resolution to minutes versus traditional SLA-led services.
Directly increases customer satisfaction and UX with a User-centric approach.
All services are integrated and managed using SCC’s ITSM toolset (ServiceNow).
Next Gen Field Services can also be incorporated as part of a workflow Orchestration of business process such as starters, leavers and device refresh to further reduce the administration overhead and speed up the activities.
Next Gen Remote Field Services factsheet
Maximise the use of both technology and service, providing your users with an unbridled service you have complete control over.
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