Our professional services team of technical consultants, project and programme managers deliver business outcomes based on transforming an organisation’s IT landscape.
This involves transitioning and transforming IT estates to provide a managed service for transformation programmes around end user computing, enterprise platforms, networking and security. We deliver projects based around our vendor partners’ technology stacks to help customers not just keep the lights on but move seamlessly through the complexities of their digital transformations.
We bring all the diverse elements of an organisation closer together by putting everything under the microscope. We then design and implement solutions that bring to life a customer’s operational and commercial vision, bridging the gap between new and legacy technology.
SCC has a broad and detailed technical expertise that is capable of providing the right combination of skills to suit our customers’ IT estates. We want them to have the best technology solution, from current resource allocation to future scalability, so they are fully confident with every stage of the design and transformation.
Predictive elements in AI help cities analyse infrastructure issues and fix problems before they grow larger. Modern systems can track water pressure and alert workers to fix pipes before they burst or drains or before they’re blocked.
Flooding caused by blocked drains costs the UK billions of pounds per year, but by using IoT sensor technologies and real-time weather data, flooding can be predicted and preventative measures taken.
The successful outcome was that they were able to operate during the difficult times and give their employees more confidence in the safety of the workplace. Along with health and safety, this also helped with the company’s overall productivity.
If we hadn’t had that strong programme and project management governance, it just wouldn’t have happened. This was recognised through excellent customer feedback.
Behind every successful transformation programme is effective project governance. SCC’s Project and Programmes team provides governance leadership to ensure complex IT transformation projects deliver the outcomes customers expect.
SCC’s Projects and Programmes team applies its expertise and governance know-how to ensure there’s a tight, overall control of complex transformation projects. This includes owning the budget, communications, strategic plan and ensuring the work is delivered on schedule.
To ensure successful outcomes, SCC has project management scale, depending on the size of the project and its monetary value. We provide a project coordinator, project or programme manager depending on the project requirements and our experts provide a host of services from on-site hand holding to back office governance.
With SCC’s project governance we can ensure:
- Trust is built with the customer before the project has started. Strategic planning and stakeholder engagement are key
- A customers’ KPI’s are both achieved and understood by SCC
- Costs of managing the project are maintained within budget and timescales
- The successful outcome of the project means an enhanced reputation for customers – and ultimately more lead referrals
The key to the success of any IT project delivery is the relationship between the different project teams and the stakeholders. SCC supports customers across their entire IT estate offering a full range of professional services – from specific technical issues through to strategic planning.
Our IT project delivery comprises three core areas:
- Networks and Security
- Enterprise Platforms
- Workplace or End User Compute
The delivery teams consist of technical architects, technical consultants and professional services, which are led by the pre-sales team. Our teams work closely with pre-sales to ensure the solutions they put forward are fit for purpose and are going to deliver the best outcomes based on our experience and also the shaping the customer requirement.
SCC is proud to have extremely experienced resources within the team working across large scale transformations as well as smaller, bespoke implementations. It’s our experience of operating with a number of different organisations, scope and size of delivery that is critical to achieving successful outcomes for our customers.
SCC’s pre-sales team emerged as a response to the increasing complexity of the technology sold, either as an off-the-shelf product or a bespoke solution.
Our pre-sales team manages the vision and expectations of a customer’s many stakeholders who are the key decision makers on the project. Our primary task is to work closely with the customers and understand the fundamental details of the project before the contract is signed. Essentially, pre-sales deal with the technical issues rather than the commercial side of the project. The team comprises senior architects who cover a range of technology disciplines, including network security, strategic consultancy and workplace productivity.
Above all, pre-sales is about helping to shape the customer’s thoughts and vision to ensure everyone is working for the outcome best suited for that project. Our team of experienced professionals work closely with customers to help them understand the directions they might take, looking at the project from a wider strategic perspective. This often helps stakeholders in organisations broaden their horizons and get a better result for their business.
Our pre-sales team are expert communicators, their skill set include:
- Undertaking discovery exercises, researching customers’ needs and understanding the fundamentals of the project’s scope
- Making the complex easy to follow
- Using techniques such as storytelling to give a presentation flow
- Helping our customers imagine a world with their solution, drawing on success stories from other projects
- Making presentations interactive, monitoring stakeholder reactions
- Using visual techniques such as sketching and whiteboarding
- Encouraging audience interaction and dealing with objections without losing the flow of the presentation
As technology changes and develops, SCC is at the forefront of these developments. Working with customers to turn collective ideas into reality, with innovations in technologies from Cloud Computing and Artificial Intelligence to the Internet of Things and Blockchain. We are dedicated to innovation – helping customers visualise and implement new ideas as part of their day-to-day operations and business goals.
We are dedicated to innovation – helping customers visualise and implement new ideas as part of their day-to-day operations and business goals. This innovation flows across SCC – in the UK, France, Romania and Vietnam – bringing new services to life, creating new products and technologies to suit customers’ demands. As an early adopter of IoT and AI technologies, SCC can build holistic solutions for customers based on the size of their budget, the size of their data issue, an ability to deliver specific solutions and ultimately the value it brings to the business.
AI and IoT systems should be safe and secure throughout their lifecycle, if they cause harm it should be possible to ascertain why and provide a satisfactory explanation; auditable by a human authority. We have ensured that our AI and IoT technology ecosystems are aligned to our values. We believe in liberty and privacy and will strive to uphold those goals whenever we roll-out new technologies.
Professional Services brochure
Transforming the IT landscape for business
What do you want from your technology?
Download our professional Services brochure and discover how SCC can help transform your organisation’s IT landscape through expertise, close collaboration and best in class vendor relationships.
Our Professional Services Insights
Want to learn more?
Get in touch today