Partner relationships have always been at the very heart of SCC’s business
As the drive to deliver market growth and remain competitive continues to intensify, IT service providers face a rapidly changing business landscape whilst simultaneously being challenged to improve performance and provide innovative services to their customers.
The COVID-19 pandemic is fundamentally – and possibly permanently – changing the way that a large proportion of the UK population lives, works and shops. Businesses are quickly having to adapt to a rise in home working and online retail, and these changes are placing new and urgent demands on service providers to reshape their offerings to suit.
What our customers say
Thales demands a lot from its IT and thus demands a lot from its IT suppliers. SCC has always met those demands. They provide both Thales and our end customers with an incredible range front office and back office equipment and networking infrastructure technology from the worlds most respected IT vendors. These are supported by an industry-leading portfolio of professional services. Our customers rely on us and we rely on SCC.
Relationship / Procurement Category Manager,
IBM’s relationship with SCC is hugely valued across the IBM organisation. This has developed over the years to a high-value multifaceted partnership in the market. SCC is now considered to be a strategic partner in the UK.
IBM Partner Growth, UK & Ireland, IBM
SCC is one of the key partners that TATA Consultancy Services work with. We engage with them on range IT solutions we deliver for our customers in the UK. Their services augment and compliment that of ours, enabling continued satisfaction to our customers.
Director Infrastructure Alliances – UK & Europe,
Tata Consultancy Services
Globalisation, Automation and artificial intelligence challenges traditional delivery models.
Maintaining critical mass and skills currency.
Maintain client and market relevance.
Multi sourcing and disaggregation.
Our key aggregated services
- Infrastructure Lifecycle Services
- Hybrid Cloud Enablement
- Professional Services
- Outsourced Services
- Complementary Services
Many businesses often want to extend the support life of their legacy infrastructure in order to underpin the availability of their existing applications, or to delay the capital investment required to upgrade. Delivering this legacy support is therefore a key element of IT service providers’ operations.
SCC acts as a single point of contact for break-fix needs, providing flexible Service Level Agreements (SLAs) across a single contract. Our team is highly accredited with most technology vendors and can provide support when direct vendor help is no longer available or financially viable.
Additionally, we provide a comprehensive, secure, end-to-end service across all six key stages of the supply chain: Procurement, Configuration, Data Security, Storage, IMAC Services (Installs, Moves, Additions and Changes) and Recycling.
- Securely manage the entire product lifecycle from build, deploy, manage, re-fresh and recycle. SCC’s facilities are under one roof and are List X and List N accredited
- Refresh infrastructure while complying with data regulations
- Leverage support services perfectly tailored to specific needs
- Replace legacy hardware with sustainability and the environment in mind
- Consolidate all infrastructure and support services into a single provider and contract
Customer requirements often change quickly, especially in the current climate. IT service providers must be able to react with the solutions customers demand, and have the flexibility to consistently respond fast. SCC’s range of cloud and data centre solutions allow service providers to flex up and down with changing requirements, charged on a consumption based model:
Along with our private cloud environment Cloud+, SCC owns and manages three Tier-3 data centres in the UK, which sit on our national fibre optic network, Platform One.
This secure and flexible arrangement allows service providers and their customers to host their own infrastructure and hardware in SCC’s accredited data centres.
A multi-tenanted, highly scalable cloud platform that can be deployed quickly and securely segregates customers to keep their sensitive data safe.
Our secure, government accredited cloud environment allows service providers to meet OFFICIAL SENSITIVE requirements laid out by government, defence and critical national infrastructure customers.
A subsidiary business to SCC that provides a complete suite of cloud enablement services. These include cloud readiness assessments, health checks, migration, tooling, architecting, deployment and more, along with first-class 24/7 support.
- Benefit from economies of scale through shared platforms and infrastructure
- Use UK-based facilities
- Enjoy guaranteed reliability and service uptime
- Scale easily to match customer requirements
- Meet OFFICIAL SENSITIVE data security requirements
- Ensure certification and conformity to ISO9001, ISO27001 and Cyber Essentials Plus
SCC’s Professional Service practice gives our customers access to over 600 people who are exclusively focused on delivering digital transformation solutions. Our skilled architects and consultants engage with customers to provide a full-spectrum approach to transformation across seven key areas:
Hybrid Cloud Enablement
We provide all the support and solutions needed to allow service providers to perfect the blend of cloud and on-premise customers are looking for.
Design and deployment of transformation programmes, strategies, roadmaps and target operating models.
We combine in-house training and communication skills and use our deep understanding of IT transformation, to enable new technology faster.
Office365 and Collaboration
Support for introduction and deployment of Office365, unified comms, enterprise collaboration and application integration.
Delivery and management of digital workplaces to take full advantage of modern application support services and enterprise management toolsets.
Networking and Security
Deployment and management for every network requirement, across local areas, wide areas, mobile and wireless and both fixed and remote devices.
Enterprise Platforms and Data Consolidation
A tailored approach to storage, compute and business continuity, based on in-depth knowledge of many key providers.
- Maximise and exploit existing investments
- Access industry-leading digital transformation expertise
- Leverage technical skill sets as and when they’re needed
- Rely on trusted programme managements
- Release resources to focus on innovation and development
- Use projects and work packages on an outcome, fixed-cost basis
Many businesses are having to make cutbacks in light of the COVID-19 pandemic, but still need to maintain certain levels of operations and service delivery to keep their organisations running smoothly. As a result, they are likely to turn towards third parties and service providers for outsourcing, so that they can get more capability for less and shift some of the costs of those services out of CapEx and into OpEx.
SCC has developed a variety of outsourced services that service providers can add to their portfolios and widen the scope of what they can deliver to customers, including:
SCC’s Service Desk offerings are multi-channel, multilingual, meet best practice for ISO 20000 and ISO 27001 (Information Security), and can be tailored for a mix of services.
IT Service Management
We can provide a full suite of IT service management processes, with proven capability for integration with customers and partners within a disaggregated, multi-provider model.
Field-based workforce management and outsourcing is now being used to cut costs, increase revenues and gain a competitive edge, by providing a service to manage and get the most out of your workforce.
- Benefit from a wider service offering
- Reduce in-house IT costs and capital expenditure
- Adopt new innovations and capabilities quickly
- Leverage third-party expertise
So that our service provider partners and their customers can embrace the most complete digital transformation possible, SCC also provides a suite of additional services. Built on decades of experience of working with our own customers across a variety of sectors, they offer further options to service providers who wish to expand services within their customers and provide new and incremental revenue streams.
Our print services equip providers with innovative digital document management solutions so that their customers can improve efficiency, streamline workflows and reduce costs.
Software Asset Management (SAM)
This service helps providers evaluate their customers’ technology and licencing contracts, assess software usage and identify any licencing issues and commercial risks.
SCC’s Flexible Resourcing service provides access to appropriately cleared, reliable talent from all over the world. From support and maintenance staff to senior executives and technical architects, SCC associates can quickly and easily be brought in to support an organisation’s core employee group, augmenting internal skills or increasing capacity in times of peak demand.
Applications are the interface used by employees that drive an organisation’s productivity. Planning upgrades to operating systems without modernising the delivery of applications will put operations back to square one, leaving employees and productivity moribund. SCC enables its customers to continue to utilise applications and maintain productivity.
Business Partnering Brochure
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