Device Lifecycle Management
Control your entire device estate from procurement through support, refresh and retirement — with complete visibility and measurable cost reduction.
Why it matters
Device management at scale creates predictable friction. Procurement is reactive – IT submits a request, procurement sources devices, IT receives them weeks later and must manually stage and image them before users can work. Support for deployed devices is fragmented – break-fix teams, field technicians and remote support tools work independently without a unified view of device health, location or support history. When devices age and need refresh, there’s no coordinated process – some devices linger beyond their intended lifecycle, others are replaced prematurely. When devices finally leave the estate, the questions are chaotic: where are they, have they been securely wiped, who took responsibility for that? The cost impact is real: expensive technician time wasted on manual staging, extended device lifecycle costing more in support, and compliance risk from devices leaving the organisation without documented secure disposal.
SCC delivers Device Lifecycle Management, a unified platform that controls devices from initial procurement through final retirement. ServiceNow integration gives you a single source of truth for every device in your estate, combined with Microsoft Intune and Windows Autopilot to automate provisioning and policy management. We measure and improve every phase of the device lifecycle. Procurement times drop by 50%, support costs fall by up to 30%, and you maintain 100% asset visibility at every stage. When devices reach end of service life, we manage secure handoff to recycling with documented chain of custody. This transformation moves device management from a fragmented, cost-heavy operation into a disciplined, measured service.
How it works
Step 1
Procure and stage
Device procurement is triggered through ServiceNow based on approval workflows and budget availability. Orders are placed with suppliers and tracked through delivery. When devices arrive, they are registered in the CMDB with hardware specifications, serial numbers and assigned users or locations.
Step 2
Deploy with zero-touch provisioning
Devices are powered on and connect to Autopilot, which enrols them automatically into your Intune environment. Policies are applied, applications are installed and the device is connected to your identity provider — all without manual intervention. Users receive a device that is ready for work on day one.
Step 3
Support with unified visibility
When support is needed, tickets are created in ServiceNow and assigned to the appropriate team. The support person sees the device’s complete history — previous incidents, software inventory, hardware specifications and user profile. This context reduces diagnosis time and enables more targeted support.
Step 4
Refresh and lifecycle management
The system continuously monitors device health and age. When devices approach recommended refresh points, the system flags them. You can then plan refresh cycles that batch device retirement and replacement, minimising disruption and enabling efficient redeployment of devices to new users.
Step 5
Retire and dispose securely
When devices are ready to retire, they are marked in the system as end-of-life. They move into our secure disposal process — data is wiped to government standards, devices are either refurbished for resale or recycled through WEEE-compliant processes, and documentation is stored for compliance audit.
Partners
Device Lifecycle Management leverages leading hardware manufacturers and software platforms to deliver unified device control. Our partnerships enable seamless integration, optimised device selection and reliable supply chain management.
Cisco is a global leader in networking, cybersecurity, enterprise AI platforms and collaboration technologies that securely connect organisations worldwide. SCC holds the highest Cisco accreditations available, including UK Preferred Partner status across Cloud AI, Collaboration, Networking,…
Dell Technologies provides scalable compute, storage and data protection platforms for modern hybrid environments, supporting virtualisation, analytics and AI workloads across data centre and cloud infrastructure. SCC has achieved Titanium Black partner status with Dell Technologies, the highest…
Hewlett Packard Enterprise delivers edge-to-cloud solutions spanning enterprise-grade compute, hybrid cloud through GreenLake, AI-ready infrastructure with NVIDIA integration and intelligent networking combining Aruba and Juniper. HPE’s architecture enables organisations to modernise IT…
SCC is IBM’s largest UK partner and a two-time winner of UK Technology Partner of the Year. Supporting 175+ IBM customers across industries, SCC delivers integrated expertise across enterprise AI, cloud, automation and infrastructure. The IBM portfolio through SCC includes watsonx for enterprise…
F5 delivers integrated application delivery and security services spanning load balancing, API protection, performance optimisation and multi-cloud traffic management. SCC helps organisations implement F5 solutions that unify application delivery across distributed infrastructure, from traditional…
Unlock device operation visibility and cost control
Device Lifecycle Management transforms device procurement, support and refresh from fragmented operations into a measured, automated service. Start with visibility into your current estate, then phase automation and cost reduction.
FAQs
How does Device Lifecycle Management differ from just using Intune and ServiceNow ourselves?
The service combines Intune, Autopilot and ServiceNow into a unified operational process that spans procurement, deployment, support and retirement. We manage procurement workflows, configure policy automation, track costs and outcomes, and coordinate end-of-life disposal. You get a managed service that delivers documented cost reduction and efficiency gains, not just tools to manage separately.
What happens to devices we already own and want to manage through the system?
Existing devices are registered into the ServiceNow CMDB, enrolled into Intune and brought under automated policy management. This integration can happen gradually, devices can be updated and enrolled at their natural refresh point or in managed batches. You don’t need to replace your entire estate to begin realising benefits.
How is the 50% reduction in onboarding time measured?
We measure the time from device order to user productivity. Traditional processes take 3-4 weeks (procurement, delivery, IT staging, imaging, deployment). Automated deployment reduces this to 3-5 days (procurement, delivery, zero-touch provisioning). Measurement is tracked through ServiceNow timestamps and validated against your baseline operational metrics.
What support and SLA does Device Lifecycle Management include?
he service includes monitoring and administration of Intune policies, ServiceNow configuration and support workflow management. For on-site break-fix and device replacements, that is covered under our separate Field Services offering with 99% SLA and 15-minute smart locker replacements.
Can we start with just procurement and deployment, then add refresh and retirement later?
Yes. The service is designed for phased adoption. Many organisations start with automating new device deployments, then add proactive refresh planning as they mature, then add end-of-life management. Each phase delivers measurable benefits.