The relationship between companies and customers is changing. A new generation of tech savvy, time limited consumers demand instant interaction using modern technology. As a result, the role of the contact centre is also changing, with customers spending less time face-to-face or even talking on the telephone, instead preferring digital interactions at the touch of…
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HPE GreenLake: Bringing the cloud experience to apps and data By Yatheif Mohammed, HPE Technical Account Manager at SCC Many businesses are looking at the best way to manage their workloads, with much talk about public cloud vs on premises IT. However, it’s not always the case of choosing one over the other, but rather,
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SCC AVS has joined forces with workplace software provider Utelogy to enhance management, monitoring, and control of the video-enabled workplace. As SCC’s Communication and Collaboration division, SCC AVS delivers reputable collaborative solutions through audio-visual and videoconferencing. The Utelogy partnership adds an enhanced layer of functionality and introduces advanced Management Information (MI) features. Through this
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Specialist Computer Centres (SCC) is excited to announce it has become a Cisco Advanced Customer Experience Partner, one of only few Cisco partners to hold this distinction, which is the highest tier within the Customer Experience Specialisation. Cisco’s Customer Experience Specialisation enables partners to be recognised as trusted providers, guiding customers as they increasingly
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SCC and SCC Hyperscale, Europe’s biggest independent IT solutions provider and its specialist cloud-enablement brand, have been awarded AWS Marketplace Skilled Consulting Partner (MSCP) status by Amazon Web Services (AWS). This accolade recognises the strong AWS Marketplace Channel practices that have been built, as well as how SCC and SCC Hyperscale have delivered valuable ISV
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Cloud data management provider Veeam Software has recognised SCC with Platinum partner status. This comes after four years of significant investment with Veeam where SCC has made a considerable technological commitment to ensure we can identify, drive and deliver their solutions. One particular milestone over the past few years was picking up the Veeam UK
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Mobile phones are more critical than ever for productivity, but growing security threats make managing and maintaining a large fleet of mobile devices challenging for IT teams. Unique to Samsung and delivered in partnership with SCC, the Enterprise Edition is an integrated package of mobile technology and services designed to make protecting and managing
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The combination of message, video, and phone will reshape the future of work. That’s why SCC has partnered with RingCentral, a leading provider of unified communications (UC), customer engagement, and contact centre solutions for businesses worldwide, to enhance its UC portfolio as we head into the WFH 2.0 era. Before COVID-19, organisations dabbled in remote
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Data is the foundation to drive smarter decisions and fuel transformation. However, whilst 90% of business leaders list improving data as a top priority, only 15% of them are actually getting what they need from their data. That’s where AI comes in. The IT market is shifting towards insight-driven self-service analytics and transformational business
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Traditional financial services institutions (FSIs) are under immense pressure to evolve. In an industry that has been disrupted by advances in technology and newer, tech-savvy challengers, FSIs must adapt if they want to attract and retain customers who demand a simple, seamless banking experience. At a time of considerable volatility within financial markets – the
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Healthcare providers are under enormous pressure to see more and more patients every day, each one with unique, sometimes complex, circumstance that require specialist care. Clinicians bear the brunt of this expectation, as they deliver an appropriate level of care to as many patients as possible, prioritising where needed, as quickly as they can. Healthcare
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SCC UK’s Cloud Practice OWORX and SCC France achieve AWS Advanced Partner Status SCC, Europe’s biggest independent IT solutions provider, is pleased to announce it has achieved Advanced Partner status with Amazon Web Services (AWS) across its UK and French businesses. As a member of the AWS Partner Network (APN), SCC is part of the
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