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The combination of COVID-19 and Brexit is placing the UK Government under unique pressure

It’s citizens demand a modernised set of services, and to live in a safe and prosperous country, which the government is attempting to deliver with limited funding and often unsuitable commercial arrangements. It is against this backdrop that SCC demonstrates its value and experience by offering relevant services underpinned by solid investment and a unique set of channel partners.

What our customers say

DWP

Our goal at DWP Digital is to transform the way our people work and to showcase DWP as a forward-thinking and forward-looking employer. SCC helped us achieve this with our new digital media suite at our Digital Hub in Manchester. We worked side-by-side with them in a very collaborative way. SCC rolled their sleeves up, got stuck in, and gave us what we needed in tight timescales. We are now able to offer a competitive digital media environment for people to come and showcase the innovative work they are doing; to be able to do that across sites, across the network, means we’re able to really stand out as ‘transformative’.

 

Dave Travis
Development Manager,
DWP Digital Group

HM

Understanding the complexities of modern day software licensing is a highly regarded skill set. A skill set that SCC, a partner we have worked with for over 12 years, has in abundance. They have worked with us on the discovery and validation of our software estate, helping us to negotiate new and efficient master agreements with one of our leading software vendors. SCC provided the necessary resources through their software solutions specialist to help us develop comprehensive business case options to support the licensing of our cloud-based infrastructure. They are our trusted licensing advisor and we look forward to continuing to work with them as our software estate evolves.

 

Claire Hughes
Category Lead,
Procurement & Commercial Group, HM Land Registry

DFTW

When we embarked on delivering our modern End User Computing on Windows 10 we knew we needed to find a partner with the breadth and depth of capability and experience to make this a reality. I am really pleased to say that SCC are that partner. They provide us with a reliable supply chain and the services necessary to deliver, upskill and support our staff through this change. The SCC team have delivered on the first phase of this programme and we are now scaling this out to our entire user base of up to 4,000 staff.

 

Paul Batchelor
Technical Architect – Digital Services,
Department for Transport

Your challenges

Citizens’ expectations have increased – they want easy access and better faster services.

Create an environment for effective departmental and inter-agency collaboration.

 

Digital skills gap with retention issues and retirement.

Gain efficiency through property rationalisation and improve collaboration through Digital hubs.

 

Tension between delivering services and cost reduction.

Increase protection of data and improve cyber defence through collaboration.

 

Disaggregation of many long-term outsourcing contracts to increase value for the taxpayer.

Our key Central Government solutions

Many Government departments and agencies are struggling to support their legacy environments, spending a disproportionate effort delivering day-to-day legacy services, new services which save time and relieve this burden can help them see greater advantage.

Desktop as a Service (DaaS)
Support flexible device options for working at any location and deliver modern environments.

Device as a Service (DVaaS)
Deploying DVaaS simplifies the purchasing, management and refresh strategy of an organisation’s devices.

Workplace Transformation Consultancy
Our consultants engage with our customers to develop solutions which map closely to desired business outcomes.

Service Desk
Blending modern technology with standards-based and proven service management practices.

TrinITy Virtual Agent
SCC’s affordable virtual agent gives users interactive, AI-based support.

Key Benefits

  • Scale as required and only pay for what they need
  • Enable new ways of working
  • Streamline application deployment to save space and improve environmental credentials
  • Free up IT resource to focus on delivering citizen-centric applications

SCC’s Professional Service practice numbers over 600 people who are exclusively focused on delivering digital transformation solutions.

Oworx
A subsidiary business to SCC that provides a complete suite of cloud enablement services.

ServiceNow Innovation
Definition, development and deployment of strategic transformation programmes, based on an understanding of the client’s goals.

End-User Computing
Delivery and management of digital workplaces to take full advantage of modern application services and enterprise management toolsets.

Networking and Security
Employment and management for every network requirement, across local areas, wide areas, mobile and wireless.

Transformation Delivery and Project Management
Delivery of exceptional governance and control through a highly experienced team of project and programme managers.

Key benefits

  • Access industry-leading digital transformation expertise
  • Deploy ‘turnkey’ project teams for specific engagements
  • Release resources to focus on innovation and development

Government organisations must strive to deliver digital transformation, to enable inter-agency collaboration and shared services between organisations, meet citizen demands and deliver better value to the taxpayer.

Data Centres
We operate three Tier-3 data centres in the UK.

Oworx
Managed services that encompass a complete cloud enablement suite.

Cloud environments
We offer Cloud+, our own private cloud environment, as well as the secure, UK government-accredited Sentinel Hyperscale partnerships Our strong relationships with Microsoft Azure and Amazon Web Services expand the breadth of our offering.

Network Operations Centres
We support 24/7 infrastructure monitoring and management from bases in the UK, Romania and Vietnam.

Consultancy
We work with organisations to determine their ideal solution, based on our extensive public sector experience.

Key benefits

  • Transition customers to the new services quickly and securely
  • Increase future agility and scalability of the IT environment
  • Enable and accelerate effective workload provisioning
  • Improve cost visibility through consumption-based reporting

Many government organisations spend a disproportionate amount of time supporting legacy infrastructure in order to deliver their day-to-day services. SCC acts as a single point of contact for customers’ break fix needs, providing flexible Service Level Agreements (SLAs) across a single contract.

Our team is highly accredited with most technology vendors and can provide support when direct vendor support is no longer available or financially viable. They are happy to undertake customer-specific inductions so that they’re familiar with individual environments and can readily access equipment spares from 500 locations across the UK. Overseen by our shared logistics management system, run from the SCC campus in Birmingham, we can provide customised service levels to maximise flexibility.

Key benefits

  • Refresh infrastructure while complying with data regulations
  • Leverage support services perfectly tailored to specific needs
  • Replace legacy hardware with sustainability and the environment in mind
  • Consolidate all infrastructure and support services into a single provider and contract

With increased regulation and the demands of GDPR compliance, the protection of citizens’ data is of the utmost importance, together with inter-agency collaboration and improving cyber defences. With recent high-profile data breaches and changes to data protection regulations, government departments and agencies are under pressure to protect their IT infrastructures and business information.

SCC’s Security solution equips organisations with secure access to a fully compliant IT infrastructure that protects data, applications, devices and the network from both internal and external security breaches. We work with leading industry manufacturers to offer next generation firewalls, which incorporate intrusion prevention, sandboxing, web filtering, email filtering, SSL inspection and anti-malware. Our range of security solutions also includes network enforcement, policy and access control, VPN, cloud security, and endpoint security.

Key benefits

  • Protects the reputation and productivity of the organisation
  • Secures valuable confidential information and intellectual property
  • Cuts the cost of security monitoring and risk assurance
  • Enables a proactive approach to cyber security
  • Supports ongoing compliance strategies

Government organisations are constantly seeking to cut costs so their limited budgets and resources can be focused on front-line service delivery. Many organisations are devoting disproportionate resources to that management, reducing the time available to drive savings, and so a more simplified, reliable approach to licence and software asset management is needed.

SCC’s Software Asset Management (SAM) service involves working with organisations to evaluate their technology and licensing contracts, assessing software usage and identifying any issues and commercial risks. Providing insight into their software estates puts organisations back in control and highlights areas of rationalisation to provide savings, while ensuring compliance with both vendors and legal regulations.

SCC’s SAM Maturity Assessment identifies any gaps in existing tools, policies, processes and governance to help deliver control over software from requirement to retirement, with deliverables including a gap analysis, next step recommendations and priorities. The aim of the assessment is to determine risk and assess the impact this would have on the police force.

Key benefits

  • Encourage new ways of interacting with other forces and stakeholders
  • Gain complete visibility and control of the software estate
  • Predict software spend accurately
  • Enable collaboration and cost certainty with a common multi-agency software platform
  • Increase compliance and licence optimisation
  • Reduce costs through SCC’s buying power and licence optimisation

Central Government Brochure

Secure public services for society

SCC Central Government brochure

Explore how SCC can help overcome your challenges within Central Government.

 

 

 

Download now

INSIGHTS

Our Central Government Insights

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