United Utilities and SCC

The overview

Having gradually upgraded much of their technology, United Utilities realised that their desktop devices were becoming old, and running on dated operating systems. It quickly became clear that this old desktop estate was holding the company back.

William Hewish, IS Director for United Utilities said “We took the opportunity to not only introduce a brilliantly designed desktop, working with Microsoft and SCC to design it, but also to implement tools to improve collaboration with the latest email and office suite.

“SCC worked with us from the initial, ambitious ideas to the delivery of our first pilot group and then onto the rollout to around 5,500 colleagues

“Feedback for the new system has been absolutely fantastic – everyone loves the new desktops. We have also had many positive comments about how well the change has been delivered, with whole contact centres being rolled out overnight, and with a great deal of visibility and support available… the SCC team have always worked with us to make sure we keep on track.”

“The system we are delivering [now] is modern, fast, reliable and easy to use. The implementation, training and first day support has all been really well planned but also flexible enough to manage the unexpected.”

“The SCC team have remained focussed on what we want to achieve all the way through the project, you really feel that your objectives are also SCC’s objectives.”

“We’d definitely work with SCC in the future – when you have such a great success as this, it makes perfect sense to continue to work together.”