Event
XLA Webinar Series – Episode 1: Enlighten
Date & Time
Tuesday, April 14, 2026
11:00 AM - 11:30 AM
Location:
Organiser:
Sparking an experience movement starts with belief, not dashboards.
Kicking off our quarterly XLA Webinar Series, Episode 1: Enlighten is a fast-paced 20-minute panel discussion focused on the first and often hardest, step in the XLA journey: creating belief and momentum around experience-led thinking.
Join SCC, XLABS Global, and Nexthink as we explore how organisations can move beyond traditional SLA conversations and begin building genuine advocacy for experience driven outcomes across IT and the wider business.
What to Expect
This opening episode focuses on Enlighten, the first phase in the six phase XLA journey and sets the foundation for everything that follows.
In this session, our panel will cover:
- Building awareness: How to introduce XLAs in a way that resonates with IT, the business and senior stakeholders
- Shifting the narrative: Moving conversations from operational SLAs to experience-led outcomes that matter to users
- Winning buy-in: Practical approaches to engaging leadership, service owners and delivery teams early
- Creating momentum: How to turn early interest into sustained sponsorship and cultural change
Why Attend?
Whether you’re at the very start of your XLA journey or looking to reenergise an existing programme, this session will help you:
Speakers
This episode brings together experience leaders from across strategy, practice, and technology:
Mark Franzen | UK Digital Workplace Experience Leader – SCC
Neil Keating. Co-Founder and Chief Executive Officer – XLABS Global
Maurice van den Driessche | Senior Solutions Consultant – Nexthink
About the XLA Webinar Series
The XLA Webinar Series is a quarterly, episode-based programme exploring the six phases of the XLA journey, from early enlightenment through to optimisation and value realisation.
Each session is designed to be:
- Short and focused (20 minutes)
- Practical and experience-led
- Grounded in realworld delivery, not theory
Episode 1: Enlighten sets the foundation for the series by focusing on mindset, language, and leadership.
