Commercial

Customer and internal interactions usually fall into four main categories, and each category places different demands on the contact centre.  B2C environments generally require the most advanced capabilities. The other categories place more emphasis on consistent service, efficient handling, and agent usability. The Three Microsoft Teams Contact Centre Models  1. Connect – Contact Centre Connected to Teams Phone ...

The False Choice Between Cisco or Microsoft Unified communications doesn’t need to be a binary choice. Many organisations have historically tried to simplify their estates by choosing a single vendor for unified communications and collaboration (UCC)—but that often sacrifices flexibility and capability. In today’s connected enterprise, SCC supports a dual-vendor strategy that leverages Cisco and...

Cost-effective, cloud-based device management that transforms productivity, visibility and security Microsoft’s AI assistant, Copilot, has seen remarkable adoption since its launch, with official statistics showing daily usage almost doubling every three months. As its capabilities expand across the Microsoft 365 suite, organisations continue to discover new productivity possibilities. However, many organisations have become fixated on...

The world of work has changed so much in the last few years that the standard workplace technology we use daily is now very different. As hybrid and flexible work has become the norm in organisations all over the world, collaboration tools that connect office-based and home-based employees, such as Microsoft Teams Rooms are now...