XLA in Practice: Lessons from the Field

Join this exclusive panel discussion hosted by SCC, XLABS, and Nexthink, where we’ll explore how Experience Level Agreements (XLAs) are being implemented across real-world enterprise environments.

This session goes beyond theory—our panel will share practical insights, challenges, and success stories of adopting an experience-centric IT service model. Learn how SCC, a leading IT services provider, and Nexthink, the pioneer in digital employee experience (DEX) analytics, are helping organisations shift from reactive SLAs to proactive, experience-driven service delivery.

What to Expect

• From SLA to XLA: The journey from traditional service metrics to experience-led transformation
• XLA in Practice: First-hand stories from organisations rolling out XLAs today
• Designing Experience Ambitions: Real-world tips for defining and implementing meaningful experience goals
• The Metrics That Matter: How organisations are using technical, operational, and sentiment-based data to measure success
• Technology in Action: How Nexthink’s platform enables real-time visibility and proactive experience management

Why Attend?

• Gain actionable insights from industry leaders actively deploying XLAs
• Discover how to align IT services with business outcomes through experience design
• See how SCC and Nexthink are enabling measurable improvements in digital workplace experience
• Get inspired by use cases that show the human impact of measuring what truly matters

Learn how to lay secure foundations for the long-term with practical steps for building structure, process and confidence through effective governance in your data programme. 

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