Banking, Financial and Insurance

With the legacy of the COVID-19 pandemic, Banking, Financial and Insurance organisations are adjusting to entire new organisational structures due to remote working. Future digital workplace solutions are the way forward to providing a seamless work from anywhere experience. SCC’s user first approach will help organisations to evolve from a device-centric strategy to a user, security, data and applications focused modern workplace.

SCC will align people, process and technology to the following solution areas:

Collaboration and Communication

SCC are unique in our ability to discuss, consult, supply, deploy and support cross-discipline collaboration solutions, combining collaboration toolsets with audio visual, document services and traditional IT.

Unified End-Point Management

A single administrative console allows IT teams to remotely manage corporate devices, including identity and access management, patch management, end-point experience monitoring and technology adoption requirements.

Application Modernisation

Application Modernisation is key to any transformational project. SCC can remotely manage the upgrades of applications and deliver containerisation services for legacy applications, which are needed for transformation projects but not fit for cloud hosting.

Technology Adoption

Our Technology Adoption team offers training, end user adoption and learning management services to maximise the benefit of investments in technology.

Service Desk

By blending modern technology with standards-based, proven service management practice, SCC’s multi-lingual service desk provides 24x7x365 support via telephone, email, virtual assistant, self service portals, chat and social media integration.

End User Support

Meet the everchanging expectations of employees by deploying SCC’s flexible remote field services which include: Tech Bar, Smart Locker and IT Peripheral Vending Machines, Repair 365 and Technical Exchange.

The benefits

• Improved employee health and wellbeing.
• Collaborate seamlessly from any location on any device.
• Easy access to the support users require at the time they need it.
• Improved productivity with modern supported technology replacing legacy infrastructure.
• Improved security with transparency into how and what technology is being utilised.

To remain competitive, Banking, Financial and Insurance organisations need to become more agile and to drive cost savings. At a time when margins need to be protected, investing in IT equipment which rapidly becomes outdated is not high on the agenda of many organisations despite the benefits.

SCC’s IT Consumption Service allows organisations to utilise the latest IT innovations by designing a payment profile which aligns their technology project requirements with their available budget, with a predictable monthly cost.

Anything “as a Service”

Financial Services organisations who are trapped by their legacy infrastructure can avoid sweating assets by using SCC’s ‘as a Service’ consumption model. The solution incorporates all the intrinsic steps in the lifecycle of an asset and provides them on a simple ‘cost per asset’ basis. It is tailorable to all asset types including End User Devices, Infrastructure, Storage, Print, Audio visual, Mobile and any associated services.

Device as a Service (DVaaS)

Our DVaaS solution encompasses the full lifecycle of IT asset procurement, including catalogue management and purchases, configuration, delivery, maintenance, support and decommissioning and recycling. This removes the burden of managing a complex IT estate and allows IT teams to focus on delivering against strategic business objectives.

Room as a Service

SCC Collaboration design, install, configure, test, provide training and deliver ongoing support for video conferencing enablement meet rooms via a monthly subscription.

Software Payment Agreement (SPA)

Many vendors offer multi-year discounts for software purchases, however they require companies to pay the whole cost up front. The SCC SPA solution allows organisations to take advantage of these discounts whilst continuing to pay for them on an annual basis.

The benefits

• Build competitive advantage by aligning IT to business objectives.
• Maintain the investment with regular technology refreshes, ensuring the latest innovations are being used.
• Free up cash for investment by shifting to a commodity pricing structure.
• Support green objectives and circular economy.

As our world becomes increasingly connected, Banking, Financial and Insurance Organisations face constant and targeted security attacks, which can occur at any time and are always evolving. Organisations must invest in robust cyber security solutions to ensure operational compliance and to protect their proprietary data.

SCC helps Financial Services develop a comprehensive security strategy that encompasses every stage of the security lifecycle. Our Managed SIEM service provides organisations access to best-in-class threat detection services, delivered by our dedicated and experienced operations team. It delivers a complete view of the visible and ‘invisible’ threats facing an entire organisation, reducing detection times and improving defence capabilities.

We collect, store and analyse security event data, consolidate log events and network data from customer devices, endpoints and applications distributed around the infrastructure. This data feeds into SCC’s enterprise class platform, where an advanced Sense Analytics engine normalises and correlates the data to identify anomalies, uncover advanced threats and remove false positives in real-time. The platform is managed from SCC’s Cyber Security Centre where a team of Security Analysts monitor incoming alerts and events. This team actively seeks to provide advice to customers on the best course of action following detection of a threat, with threat detection notifications delivered automatically to customers.

The benefits

• Save time and resource with SCC managing the collection, storage and analysis of security event data.
• A market-leading advanced analytics engine providing real-time analytics of log data and network flows to identify malicious activity.
• 24/7 proactive security event monitoring and alerting with Security Experts on hand in our Security Operations Centre to support customers.
• Detailed event correlation and automatic prioritisation – supplying organisations with proactive advice on the best resolution routes.
• Ensure regulatory and security compliance requirements are met by embracing SCC’s end-to-end security service reporting and service level agreements.