Digital Workplace
Digital Workplace Zone
Elevate your Digital Workplace with accessible, face-to-face IT support and service desk functions.
Technology Bar
When IT issues arise, many employees seek assistance from specialist support, whether that be face-to-face contact or virtual communications, to help them get problems and requests resolved quickly. To deliver this, organisations have to put IT support mechanisms in place that ensure everyone – from the CEO to visiting guests – can get real-time support in the office or from a home environment, whenever they need it.
SCC’s Tech Bar solution can deliver this for all of your sites. Employees can check-in through the service desk platform or online through the mobile app, and receive real-time information on IT support wait times. Users get timely in-person support and the expertise they need, while IT service managers can use dashboards to oversee average wait and service times. It’s the simplest, most efficient way to deliver on-site, face-to-face IT support and manage it efficiently.
Our solutions
Employee-friendly experiences
Mobile enablement for booking and accessing services, along with built-in surveys for feedback, help employees get the quality of service they’re looking for, every time
Easy booking
A self-service portal and the ability to integrate with third-party calendar tools makes it simple to book and view active appointments, receive reminders, or make cancellations
Self-resolution capabilities
Access to contextual, knowledge-based help gives users the opportunity to resolve issues themselves, potentially freeing up IT support resource for more complex tasks
Transparent communication
Users can check their position in the queue and estimated service time whenever they like, and get push and email notifications when their appointment is approaching
Remote sessions
Employees can set up virtual sessions within the portal, and use collaboration tools such as Microsoft Teams, to communicate with IT technicians and resolve technical issues even when remote working
Integrated management
Dashboards help IT service managers oversee wait times, and make staffing decisions based on CSAT data, along with real-time visibility into asset information such as inventory and stockroom data
Simple walk-up management
When ad-hoc requests arrive, they can automatically be converted into incidents or requests within the system, while the Agent Workspace integration makes it easy for technicians to resolve these short-notice issues
We start by understanding exactly what you want to achieve, and put our solution in the context of those goals.
We then work with you to ensure the right solution and technologies are in place to deliver on your IT support requirements.
With our technologies and expert team, we then source all the software, hardware and extra human resource you need to make your deployment possible
Our staff work closely with you, on-site and/or remotely, to implement the solution in accordance with your specifications
Our managed service approach means we can give you all the back-up you need through proactive monitoring, design reviews and ongoing assessments
With optimisation services, you can take a continuous approach to improvement and ensure your deployment always maximises its potential
Partnering with ServiceNow
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From its beginnings in IT workflow, ServiceNow’s expertise has expanded into other areas of business, including Now, the intelligent, intuitive cloud platform that powers the SCC Tech Bar. A Gartner Magic Quadrant leader in a number of sectors, ServiceNow underpins an enterprise-scale solution for your IT support.
Supplementary Services
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