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The engine that powers the UK economy is the commercial sector.

It combines the best in business leadership with innovation and technology to ensure that UK businesses continue to be highly respected around the world. And at the heart of the commercial sector’s success is the advanced utilisation of all aspects of digital technology.

What our customers say

National

We have a strong partnership with SCC, built over many years, and see our SCC colleagues as an extension of our team. We work closely to ensure our people and special places have the IT support they need. This is delivered from our service desk through to the engineers visiting our places across England, Wales and Northern Ireland. Over the years SCC has demonstrated that it can be flexible to meet our seasonal business needs and changing requirements. We have grown together and hope to continue this journey as we look to meet the demands of an ever changing technology landscape.

 

EMMA FELTHAM
Head of IT Customer Services
The National Trust

Coop

SCC have been a trusted IT partner to the Co-op for more than decade, helping us to succeed in a number of our most critical programmes of work. They have great experience and knowledge across all aspects of IT, providing great support to us from data centres through enterprise infrastructure onwards in to end user computing. SCC are currently right at the heart of our programme to step change our colleague technology estate through the implementation of Windows 10 and Office 365, key changes that will significantly benefit the way in which we support our customers and members.

 

MIKE CLIFFORD
Infrastructure and Service Delivery Director
The Co-operative Group

Marstons

SCC is our key partner on the supply of advice and product to house our critical ERP applications. As a retail business, these systems are at the very core of our business. For over a decade they have provided advice and guidance on our core IT platform to ensure that we can continue to provide the necessary functionality across our offices, breweries and over 1,500 pubs that are at the heart of many local communities. Their proactive approach and deep technical knowledge have ensured that they remain our key trusted advisor on IT products.

 

RICHARD COCKBILL
Head Of Technology Services
Marston’s PLC

Your challenges

To embrace new technologies such as AI, RPA and data analytics to exploit new business opportunities

Improve the customer experience to maintain and attract customers in a competitive market

Pressure to reduce costs, gain predictability of operational expenditure, drive efficiency and maximise margins

Attract and retain resources with digital skills

Improve the customer experience and build loyalty by developing customer insight

Protecting customer data and organisational reputation against the increased threat of cyber attacks

Our key Commercial solutions

Our range of Document Services equip organisations with innovative digital document management solutions that support more integrated, agile ways of working. These fully managed services give organisations access to SCC’s specialist managed print resources, without the requirement for recruiting or retaining additional in-house skills:

Managed Print Rooms
These specialist resources and operatives help organisations move away from paper-based processes and workflows, towards digital transformation strategies that help messages be conveyed more effectively.

Managed Post Room
Our digital post rooms and processes minimise the processing time of inbound and outbound mail, while improving its quality at the same time. These managed services help support the adopting of quicker, more agile and more efficient working practices organisation-wide.

Secure Scanning Services
Secure record scanning services, smart digital working methods and highly skilled resources can be deployed to reduce overall print volumes and improve accessibility to important data.

The benefits

  • Streamline workflows and processes
  • Create a single, integrated view of data
  • Rationalise property assets
  • Support sustainability agendas
  • Increase information accessibility, including historic documentation
  • Enhance protection and security of sensitive data

Higher customer expectations and increased competition are challenging commercial organisations to achieve more, while cutting costs at the same time. To do so, they must change their business models to take advantage of technological innovations, especially by moving towards a cloud-first strategy. This will make organisations more agile, make their platforms more secure, and minimise reputational risk as a result.

SCC provides two key services to support the transformation of organisations across the sector. The first is Oworx, a subsidiary business to SCC that provides a complete suite of cloud enablement services. The second key service is Managed Colocation, a secure and flexible arrangement where organisations can host their own infrastructure and hardware in SCC’s accredited data centres.

In addition to these, we also provide a wider range of technical services and facilities to ensure organisations get a hybrid cloud solution perfectly suited to their needs. These include:

Data centres
We operate three Tier-3 data centres in the UK

Hyperscale partnerships
Our strong relationships with Microsoft Azure and Amazon Web Services expand the breadth of our offering

Network operations centres
We support 24/7 infrastructure monitoring and management from bases in the UK, Romania and Vietnam

Consultancy
We work with organisations to determine their ideal solution, based on our extensive public sector experience

The benefits

  • Consume cloud services rapidly and securely
  • Transition to an infrastructure with at least 99.9% availability
  • Increase future agility and scalability of the IT environment
  • Enable and accelerate effective workload provisioning
  • Right-size support levels, from simple maintenance to full managed service
  • Cut costs through shared platforms and infrastructures
  • Improve cost visibility through consumption-based reporting

Organisations that invest in modern technology and processes will enjoy improved workplace productivity that generates business stability, growth and success. That’s because employees have everything they need to work anywhere, any time and on any device.

We leverage all our 45 years of expertise, and our status as a long-standing Microsoft Gold Certified and Competency Partner, to help our customers transform their productivity, and transform how their Microsoft environments enable that productivity:

Windows 10 Transformation
Our consultants engage with our customers to develop solutions and strategies that revolutionise user experiences. We design, test and deploy Windows 10 and Office365 platforms that include unified communications strategies, enterprise collaboration platforms and application integration.

Microsoft Evergreen
Our Microsoft Lifecycle as a Service (MLaaS) facility makes it easy for organisations to maintain and securely manage all of their Microsoft environments.

The benefits

  • Design and deploy your future workplace with world-class professional services
  • Leverage the latest Microsoft technologies
  • Use established, proven processes around deployment
  • Support future workplace environments with cost-effective managed services

Improving productivity and cutting back the cost base is a constant goal for commercial organisations, and doing so with the management of their IT asset estate is no exception so that they can digitally transform and take advantage of new ways of working.

SCC offers flexible options to ensure our customers always have the right devices, at the right time, with security, viability and sustainability always in focus:

Device as a Service (DVaaS)
Deploying DVaaS simplifies the purchasing, management and refresh strategy of an organisation’s devices. We provide state-of-the-art devices chosen from a mutually agreed service catalogue, and collect them for secure wiping at the end of the term.

Supply Chain Services
We provide a comprehensive service across all six key stages of the supply chain: Procurement, Configuration, Data Security, Storage, IMAC Services (Installs, Moves, Additions and Changes) and Recycling. This is based around our LifecycleTM catalogue tool where customers can conduct product and service transactions online, our Commissioning Centre for all types of hardware and peripherals, and our zero-landfill Recycling Service for secure data erasure and destruction of end-of-life devices.

The benefits

  • Enjoy a fully managed asset lifecycle service
  • Benefit from our accreditation with Tier 1 manufacturers
  • Manage costs effectively through our internal financing solution
  • Meet sustainability goals through refurbishment and recycling services
  • Maintain a secure, up-to-date, flexible estate of assets

Organisations need to release their limited resources to focus on core service delivery and must become more agile and responsive to drive cost efficiencies that can be reinvested. Software and applications are a critical part of service delivery, but the management of a disparate and diverse software estate, including licence compliance, can drain time and resources.

SCC’s Software Asset SCC’s Software Asset Management (SAM) service involves working with organisations to evaluate their technology and licensing contracts, assessing software usage and identifying any issues and commercial risks. Providing insight into their software estates puts organisations back in control and highlights areas of rationalisation to provide savings, while ensuring compliance with both vendors and legal regulations.

To ensure our customers can achieve optimum value from their software estates, we deliver clear management reports and recommendations for improving efficiency and mitigating risk. We can also provide best-in-class tools to monitor and track usage effectively, ensuring compliance with vendor licensing requirements, where non-compliance carries significant fines and reputational risk.

The benefits

  • Encourage new ways of interacting with other departments, partners and supply chain companies
  • Gain complete visibility and control of the software estate
  • Predict software spend accurately
  • Enable collaboration and cost certainty with a common multi-agency software platform
  • Increase compliance and licence optimisation
  • Reduce costs through SCC’s buying power and licence optimisation

Increased cyber-threat and fraud activity means commercial organisations must ensure the data of their customers is secure and take a proactive approach to security to mitigate against financial or reputational damage. However, skilled security resources are in short supply, meaning the most viable option for many organisations is to pivot towards a managed service model provided by an expert partner.

SCC helps customers develop a comprehensive security strategy that encompasses every stage of the security lifecycle. This portfolio spans four vital areas:

Predict
A consultative approach where we work with our customers to assess and evaluate their current security position.

Prevent
In the current marketplace, changing business models can indirectly cause an organisation’s attack surface to grow.

Detect
SCC’s Cyber Security Service (CSS) ensures customers get access to best- in-class threat detection services, delivered by a dedicated and experienced operations team.

Respond
We provide incident response services and remediation tasks, so that customers can prepare for security breaches, minimise their impact, and take their protection and risk management to the next level.

The benefits

  • Protect the reputation and productivity of the organisation
  • Secure valuable confidential information, software and networks
  • Cut the cost of security monitoring, risk assurance and in-house skills
  • Enable a proactive approach to cyber security
  • Tailor a service to the maturity of a particular security strategy
  • Support ongoing compliance strategies

The UK is facing a nationwide digital skills shortage, as technology innovations drive the requirement for more and more digital expertise. However, many commercial organisations may not be able to take advantage of innovations such as the Internet of Things (IoT) and Robotic Process Automation, due to an inability to attract and retain the resources required.

Using tried and trusted EUC Consult methodology, our skilled Professional Services architects and consultants engage with customers to provide a full-spectrum approach to transformation across seven key areas:

Transformation Solutions
Design and deployment of transformation programmes, strategies, roadmaps and target operating models, with experience in the challenges of moving complex workloads to the Cloud.

Technology Adoption
We combine in-house training and communication skills and use our deep understanding of IT transformation, so customers can adopt new technology faster, deliver improvements to customers and maximise ROI.

Transformation Delivery
Delivery of exceptional governance and control through a highly experienced team of project and programme managers that help ensure outcomes are delivered on time and on budget.

Office365 and Collaboration
Support for introduction and deployment of Office365, unified communications (Skype for Business and Yammer), enterprise collaboration (Sharepoint, Teams, OneDrive, Exchange) and application integration using PowerApp and PowerBI.

End-User Computing
Delivery and management of digital workplaces to take full advantage of Windows 10, modern application support services and enterprise management toolsets, including large virtual desktop environments.

Networking and Security
Deployment and management for every network requirement, across local areas, wide areas, mobile and wireless, along with dedicated Security and Event Management (SIEM) services for security assessment, detection and resolution.

Enterprise Platforms and Data Consolidation
A tailored approach to storage, compute and business continuity, based on in-depth knowledge of many key providers (HP, DellEMC, IBM, HDS, NetApp) and trusted relationships with global infrastructure solution providers.

The benefits

  • Access industry-leading digital transformation expertise
  • Leverage technical skill sets as and when they’re needed
  • Rely on trusted programme managements
  • Release resources to focus on innovation and development
  • Use projects and work packages on an outcome, fixed-cost basis

Users increasingly demand instant access to support services, and a choice of options for interaction that suits them. This requires commercial organisations to deliver efficient IT support services, but this can use up valuable time and resources on day-to-day IT infrastructure maintenance.

Our service desk offering combines traditional and next-generation services with our own innovative virtual agent platform:

Service Desk
SCC’s Service Desk, built on 20 years of experience, blends modern technology with standards-based, proven service management practice to ensure that our services align to an organisation’s objectives, culture and infrastructure.

TrinITy Virtual Agent
SCC’s affordable virtual agent gives users interactive, AI-based support through access to instant, automated self-help services. TrinITy can understand complex enquiries and deliver clear answers that are personalised to the individual user, while learning over time to constantly improve the service it can deliver.

The benefits

  • Scale as required and only pay for what they need
  • Drive continuous service improvement through ongoing learning and knowledge base development
  • Access new services quickly through rapid transitioning
  • Right-size support, from consultancy to a full managed service
  • Use solutions accredited to ISO 20000-1, ISO 9000 and ISO 27001 for Information Security

Commercial Brochure

Underpinning transformation in British business

SCC Commercial brochure

Explore how SCC can help overcome your challenges within the Commercial sector.

 

 

 

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