Retail and hospitality
Retail and hospitality:Retail digital transformation solutions
Give shoppers a simple, joined-up journey across web, app and store. Customers now expect interactive, personalised omnichannel experiences and a unified commerce layer connected by data and technology. SCC has supported leading retailers for over 50 years and brings Digital Workplace, Data and AI, Cloud, Cyber and Value-Added Reselling together into end-to-end solutions that target the sector’s universal goals of reducing cost, increasing sales and decreasing risk. We know teams are stretched and margins tight, so outcomes shoppers feel and colleagues value stay front and centre.
Map the next best steps to reduce cost, grow sales and lower risk.
Evolving retail landscape challenges
Retailers face three clear priorities shaped by today’s market. First, cost: with living-cost pressures, brands are running efficiency programmes to protect the bottom line. Second, sales growth: tighter spend and convenience expectations make technology pivotal to conversion and loyalty. Third, risk: resilience now spans supply chain disruption, product recalls, IT outages and cyber or ransomware attacks, with brand reputation on the line.
Technology-driven retail success
SCC connects modern workplace tools with secure cloud and cyber to lift productivity and protect trading across every channel. Our Managed Extended Detection and Response (MXDR) service provides 24×7 protection, supports PCI requirements and is backed by MISA recognition as a top 1% global Microsoft MXDR partner and a CREST-accredited UK Security Operations Centre (SOC). For sustainable refresh, SCC Recyclea processes over 200,000 assets a year at a 60,000 sq ft, zero-to-landfill facility with Lifecycle reporting on environmental impact.
Key opportunities, challenges and SCC solutions in retail
Insights and resources
How retail businesses can meet ESG demands
Over the last few years, the retail sector has experienced more change than most. Online retail services have fundamentally altered business models for almost every retailer, as customers have come to like and expect easy, quick, intuitive shopping experiences. The internet has also served to break down many old geographical barriers for retailers and open…
Retail
Innovation Island
Welcome to Innovation Island During their 2023 annual voyage, Innovation Island was discovered by SCC with the help of its open-source partner, Red Hat. Here SCC and Red Hat found a home for three of their products; Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. Come and discover the endless…
Retail
Digital automation in the retail sector
The world has changed so much in recent years that the retail sector has found itself facing battles on a number of different fronts. Despite the upheaval of the pandemic, customer expectations are higher than ever: they want better service, more personalised experiences, and seamless buying journeys across physical and digital touchpoints. However, delivering on…
Retail
How to implement a programme of continuous digital automation
With the universal need for businesses to operate more and more parts of their business at increasing speed, automation has become the cornerstone of every good digital transformation strategy. And there’s no doubt that opportunities for digital automation are all around us – to make the execution of tasks quicker, cheaper, more efficient and more…
Retail
Dell Technologies Awards SCC Breakthrough Partner of the Year
Dell Technologies Awards SCC Breakthrough Partner of the Year at the Dell Partner Summit Awards SCC is delighted to be awarded Breakthrough Partner of the Year at the Dell Partner Summit and Awards, which recognised top performing partners and celebrated growth at the prestigious Savoy in London. Mark Russell, Dell Partner Alliance Manager at…
Retail
How to help meet your CSR targets through sustainable supply chain services
Sustainability is high on most corporate agendas. Previously, sustainability was viewed as corporate philanthropy: a ‘nice to have’ that was great for marketing but had little impact on the overall corporate strategy. This perspective has changed significantly in recent years, as business leaders respond to changing consumer habits which demand sustainable business practices and can…
Retail
Why choose SCC? Your strategic partner in retail
SCC delivers proven retail transformation through five decades of sector experience combined with comprehensive technology expertise. Our integrated solutions systematically address retail’s three fundamental challenges: reducing operational costs, increasing sales performance and decreasing business risk. This approach has enabled leading retailers to navigate multiple market disruptions while maintaining operational excellence and achieving quantifiable business outcomes through strategic technology deployment.
Comprehensive solution portfolio
Integrated technology ecosystem spanning digital workplace, cloud services, cyber security and value-added reseller services that deliver unified retail transformation through seamless platform integration.
Proven retail expertise
Demonstrated success supporting major retailers including Entain, Grafton Group and The Co-operative Group through complex digital transformation initiatives and operational enhancement programmes.
Future-ready innovation
Sustained investment in emerging technologies including AI, automation and sustainable IT practices ensuring retail partners maintain competitive advantage and regulatory compliance readiness.
Accreditations
At SCC, we are a leading Microsoft & AWS provider across our solutions
Microsoft Solutions Partner – Security
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Specialist – Cloud Security
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Identity and Access Management
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Information and Protection Governance
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Threat Protection
Microsoft Solutions Partner – Modern Work
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Specialist – Adoption and Change Management
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Calling for Microsoft Teams
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Meetings and Meeting Rooms for Microsoft Teams
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Teamwork Deployment
Member of Microsoft Intelligent Security Association
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Microsoft Solutions Partner – Data and AI; Azure. Specialist – Infra and Database Migration
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Microsoft Solutions Partner – Infrastructure; Azure. Specialist – Infra and Database Migration; Azure Virtual Desktop
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Microsoft Solutions Partner – Digital and App Innovation; Azure. Specialist – Low Code Application Development
AWS Partner Network – Advanced Consulting Partner
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AWS Marketplace Skilled Consulting Partner
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Public Sector Partner
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Public Sector Solution Provider
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Solution Provider
ISO 9001 quality management
Documented commitment to service delivery excellence and continuous improvement across all retail technology implementations.
ISO 14001 environmental management
Environmental stewardship and sustainable business practices supporting retail ESG objectives and regulatory compliance.
ISO 27001 information security
Comprehensive information security management protecting retail customer data and operational infrastructure.
What our retail customers say
“Grafton Group and SCC have worked together as a true partnership on the major IT projects required to realise our vision of a true Group IT approach. From assisting us with hosting our major ERP investment, through the rollout of Microsoft Office to our 9,000 users, SCC have taken a professional and detail orientated approach to each and every challenge we have set them. We trust their advice, their judgement and their processes and look forward to working with them more as a trusted adviser and partner in the development and expansion of our business.”
Nathan Bishop,
Group IT Services Director,
Grafton Group
“SCC have been a trusted IT partner to the Co-op for more than decade, helping us to succeed in a number of our most critical programmes of work. They have great experience and knowledge across all aspects of IT, providing great support to us from data centres through enterprise infrastructure onwards in to end user computing. SCC are currently right at the heart of our programme to step change our colleague technology estate through the implementation of Windows 10 and Office 365, key changes that will significantly benefit the way in which we support our customers and members.”
Mike Clifford,
Infrastructure and Service Delivery Director,
The Co-Operative Group
Frequently asked questions (FAQs)
Ready to start?
Transform your retail operations through SCC’s comprehensive technology solutions specifically designed for retail success and customer excellence delivery.
The SCC Advantage
SCC serves as a strategic partner in navigating complex IT landscapes, offering integrated support across digital workplaces, data and AI requirements, enterprise software management, infrastructure and cloud environments. Explore how our expertise enables organisations to implement lasting, efficient solutions at every stage of transformation.
Unlock the power of AI
Unlock the power of AI with integrated solutions designed for any organisation, no matter where you are on your transformation journey. Discover how our AI services help you streamline operations, improve decision-making, and achieve lasting impact, all with a flexible, secure and vendor-neutral approach. See how we provide support from strategy through deployment, so your business can innovate with confidence and future-readiness.
Flexible payment solutions
SCC’s payment solutions provide organisations with flexible, data-driven options to invest in technology without the constraints of upfront capital. Examine how our approach balances operational agility, asset management, and financial stewardship for sustainable outcomes.
SCC Consultancy
SCC’s Consultancy Practice helps customers align their tech strategy with their business strategy – enabling your business and driving ROI. Our consultants support you on your journey, specialising in: AI, M&A, Programme Recovery, Application Transformation, and Change & Adoption.