SCC and RingCentral
Implementation of the RingCentral Contact Centre as a Service platform and the Unified Communications as a Service across our worldwide Contact Centres.
Over the last few years, the way businesses are working has changed, with a heavy focus being placed on increasing flexibility, hybrid working, improving employee wellbeing and maximising on current investments.
At SCC, we identified a need to supply our service desk with a next generation tool set which would integrate with our current ServiceNow investment but also increase flexibility for our agents allowing them to work seamlessly from anywhere.
We implemented the RingCentral Contact Centre as a Service platform and the Unified Communications as a Service across our worldwide Contact Centres. This integrated message, video, phone and contact centre into one platform, whilst maximising our current investment in ServiceNow and Microsoft Teams. It delivers a single user interface, which enables agents to access all the information required in one place, ensure availability to a higher degree and facilitating an increased speed to resolution for our customers.
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