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Organisations today rely heavily on secure, global and reliable communication platform to connect with employees and customers. With hybrid working and the ability to work from anywhere now essential requirements for businesses, it is crucial they are armed with the best tools and technology to drive success. Microsoft Teams has been the collaboration application of...

From November 2019 to November 2020, the number of Microsoft Teams users grew from 20 million to 115 million. The challenge – are you getting everything you need from your investment in Office 365? — The fact that Teams is Microsoft’s fastest-growing business application of all time is no surprise. Today, nearly 260 million people...

The relationship between companies and customers is changing. A new generation of tech savvy, time limited consumers demand instant interaction using modern technology. As a result, the role of the contact centre is also changing, with customers spending less time face-to-face or even talking on the telephone, instead preferring digital interactions at the touch of...

The combination of message, video, and phone will reshape the future of work. That’s why SCC has partnered with RingCentral, a leading provider of unified communications (UC), customer engagement, and contact centre solutions for businesses worldwide, to enhance its UC portfolio as we head into the WFH 2.0 era. Before COVID-19, organisations dabbled in remote...