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A council in the Midlands region were getting a lot of calls from people asking questions about rubbish bin collections and waste management. A lot of these enquiries were quite similar and answering the same questions repeatedly was taking up an increasing amount of time. SCC worked with the council to develop an intelligent chatbot...

A major logistics company had a problem that was causing time and money to be lost as well as customer service impacted. Vehicles were being sent out to pick-up consignments for delivery only to discover on arrival that there was some kind of special requirement. The items might be particularly heavy or difficult to handle,...

Solving problems in new ways with new technologies Can emerging technologies such as AI, IoT, RPA and NLU have a role to play in your organisation? Or are they just the latest in a series of terms that will inevitably be over-hyped by analysts and suppliers, but ultimately be of little practical use to most...

What technology trends are we set to see making appearances in businesses up and down the UK this year? We predict what will be the biggest and most impactful technologies. Chatbots Chatbots have been around for a little while now but they’re set to become more intelligent and more emotionally sound. With the help of...

Data centres have become an integral factor of private and hybrid cloud strategies. As the cloud continues to grow in popularity, as businesses look to take advantage of digital trends, data centres are more in demand – but what are the main drivers? Cloud adoption The shift to the cloud> is no big secret; in fact, according...

Wearable tech, smart homes, cars, and speakers – the words on everyone’s lips are to do with the ‘Internet of Things’ (IoT), and the possibilities are extraordinary. Put simply, the ‘Internet of Things is about connecting devices over the internet which allows them to talk to us, applications, and each other. It encompasses everything from...