Our blog
Discover our Insights
Stay up to date with what we have been doing, how we're helping our customers and what our experts are saying
Filter:
- IT Services
- IT Solutions
- News
- Partners
- Podcasts
- Sectors
For businesses of all types, customer service has become more important than ever before. Part of this is because customer expectations of excellent, personalised service are rising. But at the same time, increased competition and online retail make it easy for customers to switch to a competitor if they’re unhappy with the service they’re getting...
The changing face of customer service, and how technology can help
For businesses of all types, customer service has become more important than ever before. Part of this is because customer expectations of excellent, personalised service are rising. But at the same time, increased competition and online retail make it easy for customers to switch to a competitor if they’re unhappy with the service they’re getting...
The changing face of customer service, and how technology can help
What technology trends are we set to see making appearances in businesses up and down the UK this year? We predict what will be the biggest and most impactful technologies. Chatbots Chatbots have been around for a little while now but they’re set to become more intelligent and more emotionally sound. With the help of...
The biggest IT trends for the rest of 2019
Speaking to an actual human being is overrated. Forget the days where you would have to call up the local takeaway to order food just to find the line busy, or end up speaking to someone on his or her first day that muddles up the order. Now, processes just like this one can be...