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It seems like every business is fully embracing the excitement and the potential of Artificial Intelligence (AI). However, amid the digital gold rush, it’s vital that these businesses work out the best ways to deploy AI and understand the areas where it can help them deliver real value, rather than just investing in AI without...

Microsoft Copilot, the new AI companion tool, is currently being rolled out across a wide range of Microsoft products, including 365, Windows 11, Edge and Bing. Every day, more and more employees in businesses all over the world are discovering how it can transform their working lives. Copilot is providing assistance in many of our...

If you’re involved with IT and have begun to explore the possibilities of artificial intelligence, then you’ll probably already be aware of Microsoft Copilot. The AI assistant tool for a wide range of Microsoft products, including 365, Outlook, Bing and more, is transforming day-to-day work for a wide range of employees and job roles. As...

Even prior to its launch on November 1st 2023, Microsoft 365 Copilot has been generating a wave of interest, as more and more of us come to appreciate how artificial intelligence (AI) can transform our working lives. But what does AI-driven work look like in the real world? Copilot is Microsoft’s AI companion tool that...

Data is now the lifeblood of almost every type of business you can think of, helping to improve efficiency, enhance customer experiences, guide better decision-making, or support stronger employee productivity. No wonder, then, that the global big data analytics market is set to be worth more than $105 billion by 2027.  But despite the importance...

Analytics is proving increasingly instrumental to modern business, because of the competitive advantage it can help generate. By replacing guesswork with hard, data-driven facts, businesses can develop more informed strategies, connect with customers better, improve their productivity, and find efficiencies that save time and reduce costs.  Realising these benefits requires high data literacy, but many...

The COVID-19 pandemic has prompted a major rethink within business communication. All around the world, organisations came to realise just how important smooth and easy comms are to operations and collaboration. And as hybrid working has emerged as a long-term solution, the businesses that have invested in digital transformation and online means of communication have...

It wasn’t so long ago that artificial intelligence and machine learning were considered trendy buzzwords with limited relevance to most businesses. But times have changed quickly, and AI has become essential in many use cases. Among them are customer service (cited by 56% of respondents to the Forbes Advisor survey) and cybersecurity (51%). The rush...

For businesses of all types, customer service has become more important than ever before. Part of this is because customer expectations of excellent, personalised service are rising. But at the same time, increased competition and online retail make it easy for customers to switch to a competitor if they’re unhappy with the service they’re getting...

For businesses of all types, customer service has become more important than ever before. Part of this is because customer expectations of excellent, personalised service are rising. But at the same time, increased competition and online retail make it easy for customers to switch to a competitor if they’re unhappy with the service they’re getting...

  SCC and IBM Data Fabric: Unlock your data for AI Data is the lifeblood of every modern organisation, and it’s being created, stored, and analysed at an unprecedented rate across industries. But it isn’t enough to simply collect and store large volumes of data; businesses need to access, govern, and use this data, to...

A pilot programme has underlined the transformative potential of technology following a healthcare trial that significantly reduced unnecessary GP appointments, 999 calls and specialist team visits for vulnerable patients while cutting hospital appointments by 80%. Conducted by SCC, Europe’s biggest independent IT solutions provider, and South Warwickshire NHS Foundation Trust (SWFT), the pilot represents a...