Delivering the workplace of the future

Keeping employees engaged and productive while managing costs, risk and operational complexity is hard. If that sounds familiar, you are not alone. With cloud collaboration, remote working and digital documentation now business essentials, legacy systems and fragmented platforms can hold teams back.

SCC helps accelerate your digital experience journey by integrating technology, people, and processes into a unified ecosystem. Our digital workplace solutions, managed collaboration platforms and sustainable lifecycle solutions span device supply, managed print, digital documentation, supply chain services like asset tagging and configuration, collaboration solutions, service desk, technology adoption and IT asset management. This ensures the best possible user experience, improved resilience, security, and helps cost control.

By simplifying complexity and unifying services, SCC empowers your workforce to focus on outcomes, not IT obstacles, delivering a seamless and sustainable employee experience.

Key challenges and SCC solutions

Driving productivity in a hybrid world

Organisations can lift productivity and user satisfaction by modernising device management, unlocking the full value of evolving tools like Copilot and future proofing the digital workspace. With the right technology and user centric strategies, teams thrive in hybrid and flexible environments, drawing on SCC expertise for seamless transformation.

Challenge

The end user environment is increasingly complex and unpredictable. Frequent change in tools, including Microsoft Copilot, and shifts in work practices can overwhelm IT and end users. The pace of AI driven disruption makes tracking features and securing adoption a continual task. Sustaining high productivity and satisfaction needs ongoing support and the foresight to anticipate future needs.

SCC solution: Digital workplace

We help organisations get the most out of their investments today, by adopting modern device management practices, demonstrating the value of tools like Copilot, and planning for the future challenges.

  • Supply Chain Services putting the right device in the hands of the right user at the right time
  • Persona Mapping to harness the power of Intune, creating service and software environments for users that make them more productive
  • Adoption and Change Management to drive ROI on existing and new investments
  • Experience Level Agreements (XLAs) that reflect actual user experience, and drive productivity across the workforce

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Digital document solutions

Organisations can achieve seamless, secure, and efficient document workflows by transitioning from manual, paper-based processes to intelligently automated digital platforms. Digitising documents increases access speed, strengthens governance, enables instant search and retrieval and unlocks new levels of productivity, compliance, and business insight.

Challenge

Disparate systems, manual processes, and uncontrolled document sprawl can undermine efficiency and compliance. Without a unified digital approach, organisations face wasted resources, duplicated storage, inconsistent security, and difficulty meeting regulatory requirements. Integrating new solutions and ensuring widespread adoption remains a significant barrier to progress.

SCC solution: Digital document

SCC delivers a secure, cloud-ready document solution that consolidates workflows, automates capture and indexing, and embeds policy-driven governance. We help organisations streamline information management, reduce risk, and unlock business agility.

  • Unified document workflow and secure cloud storage
  • Automated capture, indexing, and policy-based retention
  • Seamless integration with platforms like Microsoft 365 and sector applications
  • Measurable improvements in compliance, productivity, and operational

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Cost and complexity pressures

By optimising software licensing and adopting flexible payment models like technology as a service, organisations can significantly lower operational risk and cost. SCC enables measurable value realisation, accelerates digital transformation and modernises the workplace in a sustainable, predictable way.

Challenge

Transitioning to ‘as a Service’ models brings its own complexity across change management, software sprawl, contract negotiation and long-term cost control. Without careful planning and financial alignment, efforts to reduce cost and complexity can struggle to deliver long term benefit.

SCC solution: Workplace optimisation

We help organisations consolidate tools and optimise software licensing for measurable value. Flexible “as a Service” payment models make modernisation predictable and sustainable.

  • Flexible payment models such as technology-as-a-service
  • Software licensing optimisation for maximum value and cost control
  • Bring together financial solutions and sustainability to create flexibility

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Capacity requirement planning

Organisations can achieve intelligently scaled capacity, match resource allocation to real business demand and optimise performance using SCC AI driven analytics and observability. This approach supports higher ROI, improved service quality and better cost management across room, network and application usage.

Challenge

Workplace demand can be volatile. Scaling for peaks without overspending requires deep visibility and credible planning. Lack of actionable data or the wrong analytics tools can leave services under provisioned or waste investment in unused capacity. Integrating AI and analytics also needs a data literate culture and change ready teams.

SCC solution: Analytics & AI integration

SCC provides AI-driven workplace analytics and observability tools that optimise resourcing. We help organisations plan capacity intelligently, improve ROI, and maintain service quality.

  • Data-driven planning for room, network, and application usage
  • Right-sized resource allocation aligned with demand
  • Improved ROI and workplace performance

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Adoption and change management

Structured adoption programmes, using digital adoption platforms and intelligent automation, drive higher engagement, maximise licence value and deliver digital cultural change. SCC empowers organisations to reach true digital maturity and greater long-term ROI from technology investments.

Challenge

Adoption is often the weak link. Without the right behavioural insight, tailored learning journeys and workflow integration, new tools go underused. Poor adoption erodes ROI and slows digital progress. Achieving embedment demands persistent communication, active measurement and the right change management methodologies.

SCC solution: Digital adoption platform

We implement digital adoption platforms that combine usage analytics, workflow automation and tailored learning pathways. This ensures high adoption, maximised license value, and embedded cultural change.

  • Tailored adoption programmes with usage analytics
  • Workflow orchestration and intelligent automation
  • Higher adoption rates and greater return on digital workplace investments

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Fragmented communication tools

With SCC unified communications and collaboration solutions like Teams, RingCentral, Cisco Webex and UCaaS, organisations can replace fragmented platforms with a seamless, scalable environment. This enables consistent governance, reliable performance and future ready enterprise-wide collaboration that drives productivity and employee engagement.

Challenge

Disconnected platforms create governance risks, service inconsistency and productivity bottlenecks. Migrating multiple systems onto a unified stack at enterprise scale poses integration, adoption and change management hurdles. Ensuring performance and compliance across a hybrid workforce requires proven expertise and reliable operational processes.

SCC solution: Collaboration

We deliver unified communications and collaboration solutions including Microsoft Teams, RingCentral, Cisco Webex, and UCaaS. Our expertise ensures governance is built in, performance is consistent, and collaboration is simplified across the enterprise.

  • Unified communications stack: UCaaS, VoIP phone systems, Teams, Webex, RingCentral
  • Integrated governance and consistent user experience
  • Simplified, scalable, and future-ready collaboration environment

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Insights and resources

SCC named as a supplier on NHS SBS Digital Workplace Solutions 2 Framework

SCC named as a supplier on NHS SBS Digital Workplace Solutions 2 Framework

European technology solutions and services provider SCC has been named as a supplier on NHS Shared Business Services’ (NHS SBS) new Digital Workplace Solutions 2 framework, further extending its digital services offering to health and care providers across the UK.  The framework, valued at up to £500 million, provides NHS and public sector organisations with…

SCC named as supplier on Crown Commercial Service’s Multifunctional Devices and Managed Print Services framework

SCC named as supplier on Crown Commercial Service’s Multifunctional Devices and Managed Print Services framework

European technology solutions and services provider SCC has been named as a supplier on Crown Commercial Service’s (CCS) Multifunctional Devices, GovPrint Hardware, Managed Print Provision and Digital Workflow Software Services framework (RM6361). SCC is named on the following Lots, further extending its footprint as a supplier to public sector organisations: • Lot 2: Provision of…

Client-Centric Law: How Tech is Redefining Legal Service Delivery

Client-Centric Law: How Tech is Redefining Legal Service Delivery

In an era where convenience, speed, and transparency are paramount, UK law firms are undergoing a quiet revolution. The traditional, paper-heavy, face-to-face model of legal service is giving way to a more agile, client-focused approach – powered by digital technology. The Shift to Client-Centricity Historically, legal services were structured around the needs of the firm….

Better Together: Why Cisco and Microsoft Make Sense for Modern UCC

Better Together: Why Cisco and Microsoft Make Sense for Modern UCC

The False Choice Between Cisco or Microsoft Unified communications doesn’t need to be a binary choice. Many organisations have historically tried to simplify their estates by choosing a single vendor for unified communications and collaboration (UCC)—but that often sacrifices flexibility and capability. In today’s connected enterprise, SCC supports a dual-vendor strategy that leverages Cisco and…

Meeting Intelligence: Where Microsoft 365 Copilot delivers its greatest impact

Meeting Intelligence: Where Microsoft 365 Copilot delivers its greatest impact

Cost-effective, cloud-based device management that transforms productivity, visibility and security Microsoft’s AI assistant, Copilot, has seen remarkable adoption since its launch, with official statistics showing daily usage almost doubling every three months. As its capabilities expand across the Microsoft 365 suite, organisations continue to discover new productivity possibilities. However, many organisations have become fixated on…

On Demand: Adopting M365 Copilot: Tips and Tricks

On Demand: Adopting M365 Copilot: Tips and Tricks

Many organisations are going through an evaluation period and assessing their impact of Copilot for Microsoft 365. Are you leaving adoption to chance or are you truly driving a change agenda? In this quick webinar recording, we cover off some “tips & tricks” around Copilot utilisation. If you are an organisation still building a business…

A strategic partner for the digital workplace

SCC helps organisations simplify complexity and deliver secure, modern, and sustainable digital workplaces. As an independent technology partner, every solution is tailored to business outcomes, not vendor agendas.

Unmatched experience

With decades of experience delivering digital workplace services to enterprises and government, SCC specialises in enabling hybrid working, enhancing employee engagement, and ensuring compliance. Our track record includes large-scale workplace transformations for leading banks, healthcare, and central government.

Ready for today and tomorrow

Our digital workplace solutions are built around the latest innovations, including Windows 11 deployment and the integration of AI-powered PCs. This ensures your teams benefit from the best in productivity, security, and intelligent automation – positioning your organisation for ongoing success.

Leading technology partnerships

SCC partners with scalable, secure collaboration platforms. For the digital workplace we work closely with leading vendors such as Microsoft, Dell, HP, AMD, Intel, Lenovo, Apple and Nexthink. Our independence ensures you can adopt best-in-class technologies across both collaboration and devices, while avoiding vendor lock-in.

Sustainable and responsible

Through Recyclea and sustainable IT lifecycle services, SCC ensures that workplace modernisation supports ESG targets. From zero-landfill device recycling to carbon tracking and energy-efficient AV, we embed sustainability without compromising performance.

Frameworks and accreditations

  • NHS Digital Workplace Solutions Framework, National coverage for hybrid, secure workplace solutions.

  • G-Cloud 14 & over 30 public sector frameworks, For cloud services, software and managed solutions.

  • ISO 27001/BSI, Certified for information security management and document services.

  • Microsoft Advanced Specialisation in Modern Endpoint Management, Recognised expertise in secure device lifecycle management.

  • Cisco UKI Enterprise Networking Meraki Partner of the Year (2023).

What our customers say

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“The most impressive part of the partnership is that word, partnership. SCC provides a huge array of services but what’s impressed me is a willingness to want to understand the services that are really going to make a difference to us as OCS, both in IT and for all of our colleagues who consume IT and maybe even some who don’t.”

Justin Parsons,
Group Technology Director,
OCS

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“SCC have been a trusted IT partner to the Co-op for more than a decade and have great experience and knowledge across all aspects of IT. SCC are currently at the heart of our programme to step change our colleague technology estate through the implementation of Windows 10 and Office 365, key changes that will significantly benefit the way in which we support our customers and members.”

Mike Clifford,
Infrastructure and Service Delivery Director,
The Co-operative Group

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“SCC were able to come in, immediately assured us that they understood what the problem we had was. Immediately provided a solution for us, which worked fantastically… it was a joy to work with them from beginning to the end.”

Lee Corns,
Information Technology Infrastructure Manager,
Senior Aerospace Weston

Our partners

We are proud to have built powerful partnerships with the world’s leading technology partners, enabling us to deliver best-in-class Digital Workplace solutions.

Frequently Asked Questions (FAQs)

How quickly can SCC help get us started on the Digital Experience journey?

SCC offers quick-start workshops across Digital Workplace to help quickly identify opportunities and challenges that need addressing, generate a roadmap and start to build business cases.

Can SCC reduce costs associated with workplace tools and licences?

Yes. Our Workplace Optimisation services focus on cloud migration, consolidation, and software licensing management. Many clients reduce spend by up to 20% while improving collaboration efficiency.

How does SCC improve employee engagement and experience?

Using our Customer Response Centre and Digital Adoption Platforms, we embed digital-first engagement and tailored learning pathways. This increases employee satisfaction, improves retention, and maximises ROI from digital workplace investments.

What role does SCC play in sustainable IT within the workplace?

Our Recyclea programme and IT asset management services deliver zero-landfill recycling, secure device lifecycle management, and carbon tracking. This ensures your digital workplace strategy supports ESG targets.

Can SCC provide additional capacity and expertise during peak demand?

Absolutely. Our Analytics & AI Integration services allow for demand-driven resource planning. Combined with flexible managed services, SCC ensures you have the expertise and infrastructure needed to scale efficiently.

Start your transformation journey with SCC. Speak to our specialists today to unlock enterprise-grade value through secure, scalable and sustainable solutions.

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The SCC Advantage

SCC serves as a strategic partner in navigating complex IT landscapes, offering integrated support across digital workplaces, data and AI requirements, enterprise software management, infrastructure and cloud environments. Explore how our expertise enables organisations to implement lasting, efficient solutions at every stage of transformation.

Unlock the power of AI

Unlock the power of AI with integrated solutions designed for any organisation, no matter where you are on your transformation journey. Discover how our AI services help you streamline operations, improve decision-making, and achieve lasting impact, all with a flexible, secure and vendor-neutral approach. See how we provide support from strategy through deployment, so your business can innovate with confidence and future-readiness.

Flexible payment solutions

SCC’s payment solutions provide organisations with flexible, data-driven options to invest in technology without the constraints of upfront capital. Examine how our approach balances operational agility, asset management, and financial stewardship for sustainable outcomes.

SCC Consultancy

SCC’s Consultancy Practice helps customers align their tech strategy with their business strategy – enabling your business and driving ROI. Our consultants support you on your journey, specialising in: AI, M&A, Programme Recovery, Application Transformation, and Change & Adoption.

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