SCC was asked by a key logistics provider to help provision a service to ring-fence home workers due to the coronavirus pandemic, with its in-house IT team and service desk struggling to cope with dramatically increased demand.
SCC quickly provided a Cisco VPN / W10 solution, enabling access for all remote workers to support the customer’s pandemic plan. This included the deployment of laptops, software, additional compute & storage from SCC’s Cloud+ platform to support up to 750 VPN users.
To keep the solution maintained, we also set up a 24/7 service desk from SCC Romania to receive calls and remote takeover of users’ devices to ensure full access to the applications.
The customer hailed the superb efforts of the SCC teams in the UK and Romania, highlighting the ability to commission additional capacity to assist with a rapid move to home working in very short timescales.
Congratulations to the team involved for an incredible turnaround!