ISG recognises SCC as a Leader in Managed End-user Technology Services (Midmarket) and a Rising Star in the Managed End-user Technology Services (Large Accounts)
In its ISG Provider Lens™ Future of Work Services 2025 U.K., ISG have recognised SCC as a Leader in Managed End-user Technology Services (Midmarket) and a Rising Star in the Managed End-user Technology Services (Large Accounts).
About ISG
Information Services Group (ISG) is a global technology research and advisory firm that provides market intelligence, advisory services, and technology insights to help clients achieve operational excellence and faster growth.
What is means to be a Leader in the Managed End-user Technology Services (Midmarket) Quadrant
This quadrant evaluates service providers that manage technology for enterprise IT departments to support end users. These managed infrastructure services in the digital workplace include end-user enablement through devices, applications, cloud workspaces and endpoint security.
Providers offer complete end-user computing (EUC) services, including device management, patch management, device and application provisioning, virtualised desktop access and device lifecycle management. They support BYOD initiatives, mobility and telecom expense management, proactive experience management and digital employee experience (DEX). Provisioning, managing and securing devices are the primary steps to enabling a digital workplace, providing devices with integrated collaboration and productivity capabilities. These services can also be tailored for specific industries, such as retail, hospitality and healthcare.
SCC is a leading provider of managed end-user technology services that focus on enhancing employee productivity and digital enablement. With a strong emphasis on end-to-end service management, SCC helps clients modernise their IT environments and drive EX. SCC’s stand out strengths included: enhanced EX, global reach with local expertise and dedicated service centres.
What is means to be a Rising Star in The Managed End-user Technology Services (Large Accounts) Quadrant
The Managed End-use Technology Services (Large Accounts) Quadrant evaluates service providers that manage technology for enterprise IT departments to support end users. These managed infrastructure services in the digital workplace include end-user enablement through devices, applications, cloud workspaces and endpoint security. Providers offer complete (EUC) services, including device management, patch management, device and application provisioning, virtualised desktop access and device lifecycle management.
They support BYOD initiatives, mobility and telecom expense management, proactive experience management and digital employee experience (DEX). Provisioning, managing and securing devices are the primary steps to enabling a digital workplace, providing devices with integrated collaboration and productivity capabilities. These services can also be tailored for specific industries, such as retail, hospitality and healthcare.
SCC (Rising Star) is emerging as a key player in the U.K.’s managed end-user technology services market, offering a comprehensive end-to-end management platform. Its services span device, application and data management, emphasising supporting hybrid work environments and EX. With stand out strengths including: focus on sustainable workplace, integrated managed services and advanced endpoint management.
“In the UK, SCC is recognised as a Leader in Managed End-user Technology Services—mid-market and a rising star in Managed End-user Technology Services—large Accounts.
SCC has achieved this through significant investments and development of next-gen portfolio capabilities designed to keep clients’ employees at the centre of their operations as they strive to deliver end to end maturity in their digital workplace. They’ve established market-leading partnerships with Nexthink (for DEX) and are a founding member of the XLA institute (defining industry best practice in creating and delivering experience level agreements) with a focus on delivering Persona based XLA’s. This, combined with SCC’s robust maturity assessment methodology, enable their delivery teams to prioritise transformations that matter most for each client.
Its Experience Services, including Persona, XLA, Change & Adoption, are all underpinned by a Centre of Excellence and Experience Management Office, leading to improved Outcomes for many clients and driving continual improvements in employee productivity. Delivered successes at The National Trust are a standout example of how SCC can collaborate with clients to make a difference when embedded as part of their Managed Services, called Intelligent Employee Experience Centre (IEXC).”
– Kevin Turner, Principal Consultant at ISG.