SCC Partners with Freshworks to Drive Innovation in ITSM and ESM Solutions Across the UK and Europe
European technology solutions and services provider SCC today announced a strategic partnership with Freshworks Inc. (NASDAQ: FRSH), a leading provider of modern customer and employee engagement software. This partnership brings together SCC’s trusted enterprise delivery capabilities and Freshworks’ intuitive IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions to support digital transformation initiatives across public and private sector organisations.
This collaboration enables SCC to offer Freshworks’ suite of AI-powered, user-friendly ITSM and ESM tools – including Freshservice – to customers seeking more agile, cost-effective alternatives to legacy platforms. As organisations strive for operational efficiency and employee-centric support experiences, the Freshworks-SCC partnership aims to accelerate adoption of modern service delivery models.
Andy Dunbar, Managing Director, Software & Security (UK) at SCC, said: “We’re committed to helping our customers modernise their service delivery with solutions that are agile, intelligent, and scalable. Our partnership with Freshworks brings together their AI-first ITSM and ESM platforms with our proven enterprise delivery expertise – empowering organisations across the UK and Europe to accelerate digital transformation, reduce complexity, and deliver exceptional employee experiences.”
“Generative AI has pushed IT Service Management to a strategic inflection point,” added Tim Britt, Senior Director of EMEA Partnerships & Sales at Freshworks, “By combining Freshservice’s AI-first platform with SCC’s delivery excellence, enterprises across the UK and Europe can replace outdated systems, launch a modern service backbone in weeks, and realise measurable gains in productivity, resilience, and total cost of ownership.”
With a shared vision for delivering innovation at scale, SCC and Freshworks will jointly invest in go-to-market initiatives, including sales enablement, joint customer engagements, and technical training. SCC will also provide value-added implementation, integration, and managed services around Freshworks solutions, strengthening its position as a digital transformation partner of choice.
The partnership underscores a broader trend in the ITSM/ESM market: the shift toward right-sized, high-value platforms that empower IT and business teams alike. Freshworks’ easy-to-deploy and AI-enhanced platform is ideally suited to help SCC clients modernise service delivery with lower total cost of ownership and faster time to value.
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