The combination of message, video, and phone will reshape the future of work.

That’s why SCC has partnered with RingCentral, a leading provider of unified communications (UC), customer engagement, and contact centre solutions for businesses worldwide, to enhance its UC portfolio as we head into the WFH 2.0 era.

Before COVID-19, organisations dabbled in remote and flexible work arrangements for many years without any particular urgency. After all, they didn’t have any reason to rush adoption. It was still very much experimental for many, and leaders wanted to take things slow. In the wake of COVID-19, the slow-and-steady approach turned upside down. Businesses suddenly had to accelerate their remote work plans and get employees completely equipped to work from home. According to Gartner, only 12% of businesses felt completely prepared at the time.

The impact of COVID-19

In the haste to adopt video conferencing solutions, many organisations didn’t properly evaluate security, resulting in wide-scale privacy issues. Security isn’t an option in workplace communications; it’s a requirement. Solutions such as browser-based video conferencing solutions use WebRTC, an open standard that provides the highest level of security. Companies made hasty decisions and bought technologies and services at the eleventh-hour solutions that may not have been perfect for employees, IT teams, customers, or the larger organisation. Whether organisations adopted redundant, unmanageable, or simply ineffective technologies for their business needs, the reality is that leaders implemented these short-term solutions largely for the sole purpose of survival. And in many cases, it was a success. Remote work kept operations moving along despite upending office life.

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The future

— WFH 1.0 era technologies helped keep businesses afloat, but they might not meet long-term business continuity needs. As leaders begin planning and executing on long-term strategies, organisations will need solutions that prepare them for the years ahead. The road to pre-crisis levels of operations won’t be an easy one. Businesses want to reopen offices, but with no clarity on a vaccine yet, employees likely won’t feel completely comfortable going back. At the same time, leaders are challenged with containing costs and ensuring continued innovation throughout the pandemic. If the pandemic has taught us anything, it’s that remote work is critical to surviving major disruptions. Instead of returning to offices, a significant number of people will shift to permanent remote work in the future. Business leaders are planning to embrace remote work on a wide scale.

WFH 2.0

— WFH 2.0 is made up of two essential components that streamline communications and address the needs of organisations embracing remote work. Communications in the cloud – In WFH 2.0, cloud communications are essential for remote work. On a basic level, cloud communications offer rich PBX and collaboration features that allow employees to reach colleagues from any location, on any device. Employees can connect whether they work in the office, at home, or on the road – even with a mobile broadband connection. Cloud technologies offer more scalability and features to grow with organisations’ changing needs. Scalability is especially important during periods of recovery. Message, video, and phone – Employees want options in how they communicate. Sometimes it’s much easier—or more appropriate—to leave a message or a quick phone call than to jump straight into a video meeting. That’s why today’s workplace communications consist of message, video and phone. To find out more, click here to download the RingCentral Working from Home report and see how the combination of message, video and phone will reshape the future of work.

WFH 2.0

Live Webinar: Reshaping the future of work with Message, Video and Phone.

SCC and RingCentral will be hosting the “Reshaping the future of work with Message, Video and Phone” webinar on 18th March 2021 – Featuring a motivational talk with guest speaker former Grand Slam winning England rugby captain Dylan Hartley!

This event will cover SCC’s new strategic alliance with RingCentral, extending SCC’s market-leading product portfolio with RingCentral’s best-in-class UCaaS and CCaaS solutions. It will also look at how businesses approach WFH 2.0 and evaluate their business continuity strategies.

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RingCentral Ringside series invites leaders from across communications and technology sectors to share their views on trends, current issues, and other reflections on their careers. RingCentral recently caught up with Graham Fry, Managing Director of Specialist Computer Centre Audio Visual Solutions (SCC AVS) to discuss these views. Click here to see this.

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Why SCC and RingCentral?

As businesses approach WFH 2.0 and evaluate their business continuity strategies, there’s no better time to think about how your business will support a growing remote and flexible work culture. That’s why SCC has created a new strategic alliance with RingCentral, extending SCC’s market-leading product portfolio with RingCentral’s best-in-class UCaaS and CCaaS solutions. RingCentral’s Unified communications solutions offer messaging, video, and phone to streamline collaboration and drive employee productivity across the board. With everything in a single platform, employees can switch between messaging and video calling, for example, with just a click. Unlike with separate apps, there’s no need to toggle from one to another.

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