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Organisations today rely heavily on secure, global and reliable communication platform to connect with employees and customers. With hybrid working and the ability to work from anywhere now essential requirements for businesses, it is crucial they are armed with the best tools and technology to drive success.

Microsoft Teams has been the collaboration application of choice for many since the start of the pandemic, delivering excellence to the business world. Included as part of the Microsoft 365 subscription, it makes work from home communication simpler. With the capability to support team messaging, video, emails, chats and more, it’s now become a trusted office companion, boasting 145 million users daily.

The Limitations of Microsoft Teams


The fact that Teams is Microsoft’s fastest-growing business application of all time is no surprise. Today, nearly 260 million people around the world use Office 365, and Teams is included for “free”. This bundling allows businesses to easily adopt Teams and implement it into their workflows.

While Teams includes several collaboration essentials, such as messaging and video conferencing, its telephony capability is less advanced, despite enterprise businesses still requiring a robust, reliable, and more developed telephony solution. This presents some critical issues, with calling still one of the most popular communication tools used by businesses globally.

Businesses that want to optimise their investment with Office 365 while using Microsoft Teams for collaboration, including reliable, feature rich telephony with global reach, can now do so in combination with RingCentral’s cloud communications solution.

The solution – Introducing RingCentral Cloud PBX

Delivered in partnership with SCC, RingCentral’s Cloud PBX is an enterprise-grade direct routing solution that integrates seamlessly into any Microsoft 365 plan. Users can benefit from fantastic communication and collaboration, whether in the office, at home or on the go.

With nothing to download or install, it couldn’t be easier to enhance the capability of your Microsoft Teams investment, saving you valuable money.

The benefits – More than just a phone call

Technology you can rely on

RingCentral’s direct routing offers 99.999% uptime, compared to the 99.99% guaranteed with Microsoft Teams Calling Plans. This means users benefit from less than six minutes of downtime a year, enabling them to minimise the cost and consequences of a poor network.

Any device, anywhere

All of your users can communicate with each other as well as outside of the company on a single communication platform, regardless of whether they are Teams users, customers, or partners. Users can communicate and collaborate using any device on mobile, desktop, or web and manage their communication preferences through our intuitive user portal.

Worldwide connection

Although Microsoft Teams can connect with 16 countries, it doesn’t compare to the 40+ countries that RingCentral offers. This allows businesses to expand their global outreach, opening up the possibility for significant growth.

Third-party integration

The modern workplace includes a multitude of different apps. With RingCentral’s Cloud PBX, you can integrate 200+ apps, meaning it’s easy to customise your workflow to your personal needs.

Cloud telephony expertise

RingCentral has been developing cloud telephony technology for 20+ years. Among the list of awards and accolades, RingCentral is a worldwide recognised Gartner UCaaS Magic Quadrant Leader for seven years running.

Unique business customisation

Today’s businesses have already developed a go-to way of working that continues to drive success. RingCentral allows for communication customisation, presenting the option to select only features required on a case-by-case basis.

Trustworthy analytics

Tracking the performance of a business communications platform is a vital part of continued success and improvement. The analytics portal shows the voice communications in Teams to uncover key trends across a business. Insights into adoption and usage spikes help plan for high volumes and identify bottlenecks, while real-time reporting allows you to troubleshoot any issues as soon as they arise.

Why SCC and RingCentral?

There is no better time to think about how your business will support a growing remote and flexible work culture. That’s why SCC has created a new strategic alliance with RingCentral, extending SCC’s market-leading product portfolio with RingCentral’s best-in-class solutions.

RingCentral’s Unified communications solutions offer messaging, video, and phone to streamline collaboration and drive employee productivity across the board. With everything in a single platform, employees can switch between messaging and video calling, for example, with just a click. Unlike with separate apps, there’s no need to toggle from one to another.

Additional Resources

Gareth Johns Interview: How UK Local Authorities Get More Out of Microsoft Teams | RingCentral UK Blo
How to Add Cloud Telephony to Microsoft Teams | RingCentral UK Blog
Routing for Teams: How To Meet Enterprise Telephony Needs | RingCentral UK Blog

Click here to learn more about integrating RingCentral’s Cloud PBX into Microsoft Teams.

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Tags: cloud PBX, collaboration, communication, microsoft teams, Phone, RingCentral, RingCentral Cloud PBX, telephony, Video

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