Discover our Insights

The provision of public services is at a crossroads, and it’s clear that changes will need to be made in the near future to maintain a high standard of delivery. A combination of an increasing population, a shrinking workforce and rising complexity in services the public expect are all making it harder than ever to...

The world has changed so much in recent years that the retail sector has found itself facing battles on a number of different fronts. Despite the upheaval of the pandemic, customer expectations are higher than ever: they want better service, more personalised experiences, and seamless buying journeys across physical and digital touchpoints. However, delivering on...

From a purely operational standpoint, the events of the last few years have shaken up the legal sector more than most. At a human level, many employees have shunned the long-hours culture of the industry and have looked for employers with better work/life balance, particularly those offering hybrid work. Connected to this, more pressure is...

Central government is currently having to battle tough challenges on a number of different fronts. While some of them have emerged more recently, on the back of events such as COVID-19 and a turbulent energy market, some have gradually developed in severity over time. Perhaps the most timely at present are the need to meet...

Maintaining a high quality of teaching and supporting good student outcomes is more challenging for the UK education sector now than it has perhaps ever been. This is particularly the case within higher education, where competition between universities and colleges for the best staff and students is increasing. Students have ever higher expectations around welfare,...

For businesses of all types, customer service has become more important than ever before. Part of this is because customer expectations of excellent, personalised service are rising. But at the same time, increased competition and online retail make it easy for customers to switch to a competitor if they’re unhappy with the service they’re getting...

Getting the best from tech in the hybrid era of work. Embracing flexibility and different work styles is critical to the success of any business in today’s competitive market. Regardless of an organisation’s size, industry, location, or distribution, its people must be able to connect and collaborate with speed and ease. Which can be even...

Making work, work: Why user experience matters Modern technology presents as many unique challenges as it does opportunities. On the one hand, it has the potential to vastly improve ways of working, and boost end user collaboration and productivity. On the other, a poor user experience (UX) with, or the inability to access that technology...

Perhaps more than ever before, organisations in the healthcare sector are having to deal with challenges in a number of different areas. A combination of an increasing and ageing population, the size and complexity of the industry, legacy IT systems, budget cuts and pandemic-related pressures are all taking their toll. All are contributing to patients...

An ever-expanding digital attack surface. With hybrid work here to stay, effective endpoint management has never been more crucial. Numbers of dispersed employees are increasing, with 58% agreeing they would highly consider looking for a new job if they could not continue working remotely . In addition to a growing frontline base, this is driving...

Like many sectors, manufacturing is facing challenges on a host of different fronts, be they human, industrial or environmental. With climate change front and centre of the global conversation, and manufacturing making a significant contribution to CO2 emissions, there is substantial pressure on companies in this sector to find greener ways of operating. Naturally, companies...

Hybrid working has become the “new normal” in the workplace, which means we face never-before-seen challenges in communicating and collaborating. And while we’ve opened up a whole new world of working, the most primitive part of our brain still struggles to keep up with the artificial sound produced by speakers. For many, it can quickly...