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Next-generation Enterprise Service Management (ESM)

4me was founded in 2010 on the realisation that large enterprises were spending a large percentage of their IT budget on external providers. This, combined with the progress of cloud computing and the gradual acceptance of enterprise SaaS applications, signalled a clear need for a new enterprise-class service management solutions with a completely different architecture.

This architecture should allow enterprises and their providers to work together seamlessly and securely, without the need for costly integrations. And this new service management solution should give enterprises and their providers real-time insight into the quality of service that is being delivered.

The new service management solution became 4me.

Initially released in 2012, 4me has grown to support not just the core ITIL processes and SIAM, but also KCS-based knowledge management, time tracking, as well as Earned Value Management (EVM) for project and portfolio management.

Today, over 1 million enterprise employees rely on 4me’s Self Service capabilities when they need help from one of their organisation’s support domains like HR, IT, Purchasing or Facilities Management. Fundamentally, the 4me service is there to support enterprise employees. Whenever they have a question or need some assistance, 4me is there for them.

SCC selected 4me, a Gartner Peer insights Customers’ Choice winner, as a partner to complement its Digital Automation Practice in 2021.

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