The next generation service desk promises old-fashioned customer focused outsourcing with emerging technologies.

Traditional service desk delivery is critical in helping organisations to manage non-core activities, which are vitally important to a business but do not contribute directly to strategic goals.

The next generation service desk incorporates cloud, automation and robotics. This empowers organisations to work smarter, scale faster, reach new markets, increase productivity and gain a competitive edge.

Your Challenges

Are you struggling to meet the needs of your customers?

Do you want to transform customer services?

Are you looking to increase productivity?

Do you want to drive down unnecessary expenditure, and reduce waste and inefficiency?

Our Solutions

  • Award winning – Award-winning round the clock support through telephony, live chat, self-service portals, social media or our virtual assistant, TrinITy.
  • Accredited – ITIL accredited service desk that combines the traditional with emerging technologies.

How we do things

With more than 20 years’ experience of traditional service desk delivery, our award-winning, ITIL accredited service desk provides 24/7 365 days-a-year support, managing three million service desk contacts per year, speaking to customers in more than nine different languages.

This traditional service is enhanced by our next generation service desk that offers a single point of contact for customers who can access support through telephony, live chat, self-service portals, social media, or our virtual reality agent, TrinITy.

TrinITy provides intelligent automated conversations with a human touch. She interactively guides users to find answers to questions, helping users to self-diagnose and resolves IT incidents.

Business Benefits

  • Save money – Decrease the costs associated with performing field service.

  • Customer satisfaction – Increase existing levels of customer satisfaction.

  • Artificial Intelligence – Utilising the power of artificial intelligence through TrinITyto take on the work of multiple employees.

  • Optimise – Enhance the current estate of a field-based workforce.

Why SCC

  • Award winningAward winning contact centre and service help desks.

  • Digital transformationDigital transformation programme design and management.

  • User supportUnique, end-to-end user support experience that engages and encourages adoption.

Related Factsheets

Service Delivery Centre Factsheet

Service Delivery Centre Factsheet

Service Delivery Centre by SCC

Find out more about how we can assist you…

 

 

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