The retail market is undergoing the fastest pace of change in its history with traditional high street retailers coming under increasing pressure from online competitors and new, agile market entrants who are grasping the ever-changing buying behaviour of the social media-aware consumer. Consumer buying behaviours are rapidly changing and traditional “bricks and mortar” retailers are having to transform their offerings and engagement models in order to differentiate themselves.
The use of artificial intelligence and data analytics to harness and mine consumer data from social media, location based trending and buying behaviours is leading top retailers to invest heavily in digital transformation to provide a more immersive shopping experience that is tailored to the individual in order to yield greater spend and increase brand loyalty.
SCC works in partnership with retail organisations to deliver transformational IT from distributed store front environments through to the core infrastructure and now to embracing the changing demands of self-service and click and collect. SCC’s capabilities mean that retailers can be confident of their technology foundations and can build a scalable, agile environment with trusted SCC services from the data centre through the supply chain and to the store front, wherever that may be.
Testimonials – Grafton Group
« Grafton Group and SCC have worked together as a true partnership on the major IT projects required to realise our vision of a true Group IT approach. From assisting us with hosting our major ERP investment, through the rollout of Microsoft Office to our 9,000 users, SCC have taken a professional and detail orientated approach to each and every challenge we have set them. We trust their advice, their judgement and their processes and look forward to working with them more as a trusted adviser and partner in the development and expansion of our business. »
Group IT Services Director
Testimonials – The Co-Operative Group
« SCC have been a trusted IT partner to the Co-op for more than decade, helping us to succeed in a number of our most critical programmes of work. They have great experience and knowledge across all aspects of IT, providing great support to us from data centres through enterprise infrastructure onwards in to end user computing. SCC are currently right at the heart of our programme to step change our colleague technology estate through the implementation of Windows 10 and Office 365, key changes that will significantly benefit the way in which we support our customers and members. »
Infrastructure and Service Delivery Director
Applying our experience of working with our commercial customers for over 40 years, the major challenges ahead for Retail are:
- Maximise revenues, customer experience and loyalty by developing customer insight
- Increase agility and flexibility to react to changes in client demand, fiscal pressures and legislation
- Improve efficiency by transforming retail workers into knowledge workers
- Mitigating the risk of cyber-attacks , to secure customer data and protect against reputational damage
- Increasing Pressure to reduce costs across supply chain, drive efficiency and maximise margins
- How to take advantage of process automation in the supply chain
- Hybrid Workloads
- Efficient Product Supply
- Managed Print & Document Services
- Managed Services
- Networking & Communications
- Transforming Workplaces
Challenges across your sector
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