Unified Communications

Unified Communications (UC) brings the new age of communications and collaboration to your business through integrating IP telephony features and capabilities with collaboration features, such as instant messaging (IM), presence (user availability), fax over IP, conferencing, unified messaging/voicemail, virtual whiteboarding, desktop and file sharing.

Key Features

Empower your employees – UC empowers your employees to securely use the most appropriate form of communication and device for any given situation at anytime from anywhere.

Save money – UC delivers savings to your business through the removal of cost of your legacy telephone system, voice connectivity, maintenance and software upgrade.

Business continuity – Provides you with business continuity as a standard feature, with the ability to set up routing alternatives in the case of an outage, all of which are configurable through a light touch portal.

  • Hosted inbound and outbound voice
  • IP PBX call features
  • Call recording
  • Unified messaging/voicemail
  • Conferencing
  • Instant messaging
  • Desktop sharing
  • File sharing
  • Virtual whiteboarding
  • WebEx*
  • Business continuity features
  • Administrator and User portal
  • Usage reporting
  • Monthly user licence and call packages
  • Typical delivery: 2-4 weeks

 

Technical Overview

  • Fully resilient cloud solution with in-built business continuity features
  • Enterprise-grade telephony with high-fidelity audio and standards-based video capabilities
  • Evergreen solution, meaning it is always the most up to date software
  • Minimum contract: 12 months
  • 99.99% service level agreement

Service Delivery & Support

24/7 Phone Support – Our team is available to solve your challenges at all times throughout the year.
On-site Assistance – Remote hands can work on your technical issues at the primary source.
Proactive Philosophy – Forever investing, upgrading and maintaining our infrastructure and hardware.
Active Monitoring – Monitoring software sends you live updates and messages in the event of any emergency.
Layer-2/3 Support – Cross-skilled engineers provide multiple options for support and expertise.
Account Management – Dedicated account managers on hand to provide assistance at all times.
Reporting – Proactive monthly reporting is provided as standard.
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